When your client submits feedback, they're not always going to select the option to take a screenshot and annotate. This can create a lack of context when trying to understand your customer's perspective.

Userback lets you automatically take a screenshot every time a customer submits feedback, regardless of whether or not they do it themselves. If the client selects to submit a screenshot, it will be used and if they don't, we'll provide one.

To enable this feature

Go to Settings

Select Widget

Expand the Additional Tweaks card

Toggle on 'Always include a screenshot'

πŸ“˜Note - Feedback that has been submitted with an automatic screenshot will have a watermark in the feedback viewer. This is to allow transparency between user-generated vs automated screenshots.

FAQ πŸ’¬

How do I protect my users' personal information from automatic screenshots?

Userback lets you protect your users' privacy by excluding specific elements from a screenshot. Once you have this feature enabled any element or child element will be ignored by the screenshot. Check out our Help Article on Privacy Settings for a guide on how to enable this feature.

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