If you manage web projects on behalf of clients, you may want to invite them to your Userback account.
It's really easy to do and is a great way to keep clients in the loop when it comes to their feedback.
About the Client Role
A key benefit to the client role is that it allows clients to access the feedback in your account, whilst preventing them from accessing any of your project settings.
They can receive email notifications of new feedback, add comments to collaborate directly over feedback, and even resolve comments that are completed.
Importantly, you can restrict the projects that clients have access to, so they'll only ever see the feedback related to their project.
Client Role Permissions
This is an example of what a client role looks like in Userback.
Here's a list of what clients can do in your account
View Feedback
Add Comments
Resolve Comments
Manage Notifications
How to Invite Clients
To invite clients, from your profile, click Workspace Settings followed by Members. Click Invite member.
This will open up a menu to invite other people to your account.
From here, there are 3 simple steps.
Enter your client's email address
Select the Client role
Choose the project/s that you want to invite them
When you are ready, click "Send Invitation". This will send an invitation email to your client with a link to create a username and password for your account.
💡 TIP - The invitation link expires after 72 hours
🔐 Who is this article for?
Plans | Solo ✔ | Startup ✔ | Company ✔ | Premium ✔ |
User type | Client | Collaborator | Admin ✔ | Owner ✔ |