If you're collect feedback from external parties or even from your internal team, you can keep them in the loop by triggering a confirmation email to them.

In Userback, you can set up a variety of email notifications to let you know exactly when feedback has been created, updated or resolved.

With Zapier, you can connect your Gmail or Outlook account to send a thank you or confirmation email to reporters of feedback. The best part about this, is that you can completely customize the email content with their name, a link to their feedback and the summary of their comments.

The fastest way to get started is to use this Zap template:

This Zap is really easy to setup and configure. Once you've selected your account and project, click continue.


When connecting to Gmail, you'll need to sign into your Gmail account and click continue. The last step before testing and turning on your Zap is configuring the email to be sent.

Our recommendation is:

To: Reporter Email
From: (Your email address)
From Name: Your company name
Body Type: HTML
Body: Add some content confirming or thanking the reporter for their feedback. To send all of the feedback detail, you can use the 'HTML Content' option which is formatted in HTML.
Signature: Your signature


Once you've completed your email setup, click continue, test your Zap and turn it on!


You're done! Now anyone who reports feedback on your website or app will receive a completely customized thank you or confirmation email.

If you'd like to take your personalization to the next level, check out Filters by Zapier where you can do things like: When feedback is submitted, with a rating of '5', send an email with specific content compared to receiving feedback with a rating of '1'.

Happy Zapping!

Zapier is available to customers on our Standard and Growth plans. To change your plan, please visit your Account Settings.

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