If you use Zendesk for your customer ticketing system, we have some great news for you.
It's really easy to send new feedback from Userback to your Zendesk account for your support team to handle.
There are actually 2 ways to do it - both with no coding required!
Option 1: Use Zapier to connect Userback with Zendesk
Our Zapier integration lets you connect Userback to 2,000+ other web services like Zendesk and many more. It's really easy to use and all you need to get started is a Zapier account.
In Zapier, you can make a Zap to create new Zendesk tickets from new Userback feedback.
You can even use this Zap Template to help you get started. Simply click "Use this Zap" and then follow the prompts to connect Userback to your Zendesk account.
Our Zapier integration is available to customers on our Standard and Growth plans. If you're not on either of these plans, you might like to use the option below.
Option 2: Create a new user with your Zendesk email address
With this option, all you need to do is create a new user in your Userback account using the same email address that you use with Zendesk.
Then you simply turn on the notification emails for this new user.
Here's how to set it up.
1. Start by clicking the "People" menu from the top right and select "Invite People".
2. Create the new user and make sure to use the same email address that you use to create new tickets in Zendesk.
3. Login to Userback as the new user and turn on the notification emails in your project settings.
And that's it!
Now when you receive new feedback from Userback, a notification email will be sent to Zendesk and a new support ticket will be created for your team.