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How to automatically send feedback to Zendesk
How to automatically send feedback to Zendesk
Jon avatar
Written by Jon
Updated over a week ago

Make it easy for your support team to resolve tickets faster with visual customer feedback.

Improve customer experience and give your support team all the information they need to resolve support tickets faster. No more back-and-forth emails with customers. Resolve tickets faster with high-quality visual feedback.

Userback and Zendesk

Connect Userback to Zendesk

It's really easy to send new feedback from Userback to your Zendesk account for your support team to handle.

There are actually 2 ways to do it - both with no coding required!

Option 1: Use Zapier to connect Userback with Zendesk

Zapier lets you connect Userback to 2,000+ other web services like Zendesk and many more. It's really easy to use and all you need to get started is a Zapier account.

In Zapier, you can make a Zap to create new Zendesk tickets from new Userback feedback.

You can even use this Zap Template to help you get started. Simply click "Use this Zap" and then follow the prompts to connect Userback to your Zendesk account.

Userback and Zapier

Option 2: Create a new user with your Zendesk email address

With this option, all you need to do is create a new user in your Userback account using the same email address that you use with Zendesk.

Then you simply turn on the notification emails for this new user.

Here's how to set it up.

1. Create a new user with the same email address that you use to create new tickets in Zendesk.
2. Log into Userback as the new user and set the notification emails

Userback email notifications

And that's it! πŸŽ‰ Now when you receive new feedback from Userback, a notification email will be sent to Zendesk and a new support ticket will be created for your team.

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