Everyone manages feedback differently.

For some, new feedback coming in is a free-for-all with everyone jumping on it and assigning it to themselves as needed. For others, it's important to have a structured process whereby new feedback is received and assigned by default to specific team members for review and triage.

To add the default assignee(s) for new feedback, select the Project you would like to set up and click the settings cog.

Once you're in Settings, go to the Automations Tab and scroll to the Default assignee option and select which users are automatically assigned feedback by feedback type.

You may also like to configure their notifications to ensure they don't miss any new feedback being assigned to them.

Set and manage notifications for your users