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Troubleshooting: Userback Extension and Bootstrap Modals
Troubleshooting: Userback Extension and Bootstrap Modals
Rebecca Henrique avatar
Written by Rebecca Henrique
Updated over a week ago

When using Bootstrap Modals, Bootstrap forces your mouse and keyboard to focus on an open modal meaning when you try to type somewhere else, Bootstrap will move your focus back into the modal.

This will stop you from being able to fill in and complete the Userback widget form fields.
When the Userback widget code is used, we detect the use of Bootstrap and stop this default behavior.

When using the Userback browser extension, this behavior can't be stopped because the browser extension runs in a separate environment.
In order to fix this, you will need to turn off the default behavior by running the code below in Bootstrap:

$ (document).off('');
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