Manage feedback with Inbox View
Take control of high volume feedback and reply to reporters instantly with inbox view
Jon avatar
Written by Jon
Updated over a week ago

Userback gives you flexibility with how you prefer to manage feedback. Different views allow you to quickly see the feedback you have received and organize it appropriately or reply instantly to reporters.

The Inbox view is the best view for methodically working through feedback and collaborating with your team and the reporter.

Inbox View

To access the inbox view click the feedback menu then on the top right select 'Inbox View'. The feedback overview will be updated as you select feedback through the inbox.

Sorting feedback

Feedback can be sorted and workflows can be selected from the Status and Type drop-down menus at the top of the feedback page.

Managing feedback

To manage the connected integrations, assignee and status of feedback in Inbox View, use the options available at the top of the comment section. The status will be representative of your workflows. Workflows can be configured within your project settings.

Replying to feedback is as simple as clicking the reply button from each available comment or replying via the main reply text box.

Type, Priority and Categories can be managed from the right side under the Session Info. Categories can be added to feedback by clicking the + button next to categories

Feedback data

All feedback metadata and screenshot preview is available on the right pane. You can expand each of the options including User Data, Console logs, Event Tracking and Custom Data.

To view a full-screen version in the feedback viewer, click the expand button on the top right of the screenshot.

πŸ’‘Tip - If your feedback has multiple pinned comments, clicking them from within the screenshot or the pin number within the comments will scroll to the appropriate location within the comments and the screenshot in Inbox View.

Inbox View with Video feedback

When managing video feedback in the Inbox View, you can quickly and easily add bookmarks to the timeline of the video, reply to the video and jump through the video annotations.

To add a bookmark to a video in Inbox View, simply hover over the timeline and click to add a bookmark.

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