Userback gives you flexibility with how you prefer to manage feedback. Different views allow you to quickly see the feedback you have received and organize it appropriately or reply instantly to reporters.

Board view is the best view for keeping up to date with the status of feedback incoming feedback and how feedback is being managed across your team. With board view, you can quickly see where feedback is assigned, and reassign feedback. Change the status of feedback and how critical feedback is being managed across your team.

To access Board View, click the feedback menu and select Board View from the top right view selection. Once in Board View you can quickly and easily drag feedback between workflows, assignees and priority.

Feedback can be sorted in board view by:

  • Date Created (Oldest / newest first)

  • Date Updated (Oldest / newest first)

And Grouped by

  • Status

  • Priority

  • Assignee

When grouping by Assignee, you'll also have the option to hide resolved feedback

When viewing feedback grouped by status, you can quickly access the workflow settings by clicking the settings button on the workflow.

Columns can be collapsed by clicking the left chevron button

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