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Manage feedback with Board View
Manage feedback with Board View
Rebecca Henrique avatar
Written by Rebecca Henrique
Updated over a week ago

Userback gives you flexibility with how you prefer to manage feedback. Different views allow you to quickly see the feedback you have received and organize it appropriately or reply instantly to reporters.

Board view is the best view for keeping up to date with the status of feedback incoming feedback and how feedback is being managed across your team. With board view, you can quickly see where feedback is assigned, and reassign feedback. Change the status of feedback and how critical feedback is being managed across your team.

Board View

To access Board View

  1. Click the feedback menu

  2. Select Board View from the top right

Once in Board View, you can quickly and easily drag feedback between workflows, assignees, and priorities.

Sorting Feedback

In Board View, Feedback can be sorted and grouped in several different configurations.

Type: Any combination of General Feedback, Bug Report, and Feature Request

Status: Any combination of workflows you have configured and whether or not you wish to include merged feedback on the board.

Assignee: Any combination of users that feedback has been assigned to

Priority: Any combination of feedback priority

Category: Any combination of feedback by category

Segment: Any identified User Segments.

User Property: If using a User Database, you can filter from User ID, Name, Email, or Custom Properties.

Sort by: Date Created (Oldest / newest first) or Date Updated (Oldest / newest first)

Group by: Status, Priority, or Assignee

Managing Feeback

To manage the assignee of feedback in Board View, use the assignee drop-down box to select from your users.

Status can be managed by dragging and dropping into the different columns. The status will be representative of your workflows.

Workflows can be configured within your project settings.

To view feedback, click on the individual feedback and it will open on the right side of the screen.

πŸ’‘Tip: When viewing feedback grouped by status, you can quickly access the workflow settings by clicking the settings button on the workflow.

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