As an app or website owner or developer, you know the importance of resolving bugs quickly to ensure a seamless user experience. Yet, gathering bug reports can be frustrating for both you and your users, leading to delays and lost customers.

Fortunately, Userback offers a suite of tools that can elevate your bug collection process, making it easier for your users to provide high-context visual bug reports and feedback effortlessly from your app or website.

In this guide, we'll provide best-practice tips on how to enhance and streamline your bug collection process and delight your users with a seamless product experience.

1. Customize the Userback Widget and Feedback Forms

Tailoring the Userback feedback widget and forms is a great way to collect specific information, enable trust through branding and offering contextual guidance that can help users submit a clear, effective bug report so you can replicate and resolve issues faster.

  • Customize the appearance of the widget to match your branding [Widget Settings]

  • Add a custom field to gather deeper context [Widget Settings]

  • Prompt users to provide as much detail as possible about the bug, including the steps to reproduce, and any other helpful details. [Widget Settings]

2. Annotated Screenshots and Screen Capture Videos

Sometimes, written descriptions of bugs can be difficult to understand, especially if the person who encountered the problem isn't technically savvy or uses a different communication style or language. With Userback, you can request annotated screenshots or screen capture videos from your users to help pinpoint the issue.

By enabling the screenshot and video option for Bug Reports specifically, your users can visually capture and communicate their problem, making it easier for you to identify, replicate, and resolve it.

  • Enable annotated screenshots and screen capture videos [Widget Settings]

  • Automatically include a screenshot if a user doesn't take one [Widget Settings]

3. Session Replays for Bug Reports

Session replays allow you to see a video-like pixel perfect recording of a user's interaction with your website, including mouse movements and clicks. This feature can help you visually reproduce and resolve bugs more quickly, giving you deeper insights into what the user was experiencing.

You can view the exact steps that cause an issue, allowing you to replicate it more easily and making it easier for you to identify and fix the root cause of the issue.

4. Advanced Tracking with Console Logs and Events

In addition to collecting descriptive and visual feedback from your users, Userback can automatically collect console logs and track user events, providing you with a wealth of context without the user having to do a thing.

You'll have access to detailed information about the code running on your website or app, including any errors or warnings. Event Tracking, when used in conjunction with Session Replays, can help you identify and fix the root cause of the issue.

5. User Identification with the JavaScript API

User identification is a powerful tool that can save you time and help you provide a personalized, informed user experience. With Userback, you can identify the user who reported a bug, even if they didn't provide contact information.

You can automatically collect important details about the user, including their ID, role, plan, or type. For apps or websites that offer multiple pricing plans or different user roles, you can quickly see if the issue is affecting all users or a specific group.

  • Identify Users Automatically by ID include details like Email, Plan or Value [Guide]

6. More Advanced Features with the JavaScript API

The JavaScript API allows developers to dynamically customize and collect feedback directly from their website or app. This gives them the freedom to tailor and automate the user experience by prefilling fields, attaching custom values, capturing user data, changing languages, and setting dynamic widget options.

Create bespoke experiences and journeys by triggering feedback requests at the perfect time or binding the feedback widget to a custom element like a button or link.

Here are some of the advanced features that the Userback JavaScript API offers:

  • Bind the feedback widget to a button or link [Guide]

  • Prefill fields such as name and email [Guide]

  • Control widget features and appearance dynamically

  • Switch languages on the fly [Guide]

  • Add custom data for filtering and organizing feedback [Guide]

  • Set actions when certain events happen like feedback submission


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