Privacy is important when using a tool that captures screenshots and records user sessions.

Userback lets you protect your users' privacy by excluding elements from a screenshot or session recording. For excluded elements, the element itself (as well as any child elements) will be ignored or masked.


Privacy settings are per project and can be accessed via your project settings
There are three privacy settings that you can use.

Location data

When feedback is submitted, Userback uses IP based location tracking. This will give you insight into where feedback is being submitted from. Turn this off to stop collecting location data per project.

Screenshot data

To exclude an element, you need to add the class .userback-ignore to the element you want to exclude. For example:

<div class="userback-ignore">
<input name="credit_card_number" type="text">
<input name="credit_card_expiry_date" type="text">
</div>

Alternatively, you can also define what elements to exclude under your project privacy settings page. For example, if you want to exclude all the password fields, you can add the selector input[type="password] to the screenshot rules.

Session recording data

Similar to screenshot privacy, you can exclude elements from session recordings.

By clicking on one of the available selectors, you will be able to edit the name of the selector. Clicking on the input selector will allow you to also specifically mask a predefined list of input fields automatically.

Input field masking

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