Thanks for tuning in to our Userback Product Update β€” a bite-sized update (every other week) on the improvements we've shipped here at Userback.

Got feedback about these updates? Tell us at support@userback.io or submit an idea.


πŸ“… 02 August 2022

✨ New & Improved

  • πŸ”Œβš‘Userback now supports Connected Apps, a way for Admins to manage all connections/integrations across all Projects from your Account Settings. Save time and increase security by using existing connections set up from other Projects rather than creating a new connection each time.

πŸ›  Fixes & Updates

  • A font-related CORS issue was identified for some users when loading the widget, this was solved by adding the following attribute crossorigin="anonymous" .

β€” Daniel and the Userback Team


πŸ“… 18 July 2022

✨ New & Improved

  • πŸ“€ Import Feature Requests with a CSV to the Feedback Portal. Moving Feature Requests to Userback from a 3rd Party System (or a "master" spreadsheet) is now easier than ever! πŸ“–View Article

  • πŸ” We've also added a filter Feedback Source: CSV Import in line with the new Import CSV feature above. That makes sense right!

  • ‴️ You can now filter by Feedback Type with our Slack and MS Teams integrations. If you want to limit Slack or Teams notifications to just Bug Reports or Feature Requests, now you can!

  • ⚑There is now a quick-search field when adding Categories to Feedback in the Feedback Viewer. We hope this speeds up your Feedback workflow!

πŸ›  Fixes & Updates

  • Gitlab requires the OAuth token to be refreshed every 2 hours. πŸ“£View Article

  • The submit button was clickable before the video had finished uploading using the Widget. It's now greyed out until the process is complete.

  • Images were remembered incorrectly inside the Add Feedback Manually form from previous submissions.

  • Feedback Location was added to our Webhook.

β€” Daniel and the Userback Team


πŸ“… 04 July 2022

✨ New & Improved

  • 🧹 Archived Projects are now automatically deleted 12 months from the archive date. We'll send an email reminder within 30 days of deletion as a courtesy, we've also included "days until archived" on the Projects page. πŸ“–View Article

  • ‡️ New Feedback can now be assigned automatically to any project team member based on Feedback Type (General Feedback, Bug Report, or a Feature Request). If you regularly assign the same Feedback Types to the same person, this is for you! πŸ“–View Article

  • πŸ–₯️ We've added the macOS version number to Feedback Session Info, originally we only provided the macOS release name. For example: macOS Big Sur β†’ macOS Big Sur 11.6.7 .

  • πŸ“£ There's now a "Feedback portal activated" icon next to the Project title on the Projects page. We've made it easier to see exactly which Project has an active Feedback Portal.

  • πŸ”Œ Integration errors are now easily identified with a prompt on the Integrations and Overview page. "Have you tried turning it off and on?".

πŸ›  Fixes & Updates

  • Windows 11 users were identified as Windows 10 users in Feedback Session Info.

  • Login sessions weren't being remembered for some users.

  • Attachments weren't sticking to comments when replying in the Feedback Portal.

β€” Daniel and the Userback Team


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