You can easily import your Feature Requests to the Feedback Portal from CSV spreadsheet files, allowing you to bring feedback from other platforms and making setup a breeze.
Before getting started, we suggest looking at our getting ready for import section and understanding what can be imported.
Import Feature Requests with a CSV
Go to Feedback Portal settings.
Scroll down and find the Import section.
Click the
Import from CSVbuttonUpload 📤
Select a .csv file to upload or drag and drop your CSV file into the designated square at the center of the page.
Mapping & Preview ✅
Use the drop-down boxes at the top of each column to match each data type to Userback's data structure. The auto-recognition feature will automatically match the column header to the fields in Userback, just manually select those that aren't recognized automatically
Finish 🎉
Click the
Import X feature requestsbutton at the top and confirm the prompt to finish your import. A confirmation dialogue will appear
FAQ 💬
Can I skip columns to be ignored from the import?
Yes, choose the Skip option for columns you'd like us to ignore.
What if some of my data is wrong or fails to import?
Don't worry, we'll import the correctly formatted data and provide a download link for the ones that were skipped. Check out the date format section below as this is the most common skip reason.
Are system fields created when importing data?
No, head to Categories or Statuses and make sure they exist before importing your data. If there is no Status or Category provided, we'll ignore the category and set the Status to Open.
Can I roll back or delete an import?
To delete imported feedback, open the Feedback page with the Inbox view. Filter your feedback by Source: CSV Upload and use the Select all toggle to bulk select and delete CSV imported feedback.
Getting yourself ready for an import
Before you import, we would recommend starting with just 5 records and ensuring that you are happy with the result before importing 100+ feedback at once.
Some spreadsheet formatting tips:
Date format – We support 3 different date formats
yyyy-mm-dd hh:mm:ss,yyyy-mm-ddandmm/dd/yyyyplease make sure your dates look like this before uploading your CSV.Spreadsheet size limit – There is a limit of 4000 rows per import (1000 for trial accounts), this means if you have a total of 6500 rows we'd recommend splitting them into 2 separate files and importing that way.
Not sure how to format your spreadsheet or want to get some practice with sample data? Contact us directly, we're happy to help!
What data can be imported?
Name | Format |
Title 🚩 Title of the feature | Short text ex. |
Description 🚩 Short description of feature | Long text ex. |
Status Current status of feature | System field (optional) |
Vote Total votes a feature has received | Number (optional) ex. |
Category Category/tags of feature | System field (optional) |
Priority Feature priority | System field (optional) ex. |
Create date Date feature was requested | Date (optional) ex. |
Reporter name Who requested the feature? | Text (optional) ex. |
Reporter email Does the requester have an email? | Email (optional) ex. |
Screenshot URL Image or screenshot of feature | URL (optional) ex. |
🚩 This is a required field and cannot be skipped or ignored.
🔐 Who is this article for?
Plans | Solo ✔ | Startup ✔ | Company ✔ | Premium ✔ |
User type | Client | Collaborator | Admin ✔ | Owner ✔ |
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