Skip to main content
All CollectionsUser FeedbackManaging Feedback
How to Secure Your Feedback Portal with SSO
How to Secure Your Feedback Portal with SSO
Jon avatar
Written by Jon
Updated over a week ago

Are you concerned about the confidentiality of the feedback provided by anonymous users on your Userback Feedback Portal? Do you want to restrict access to your feedback portal to only authenticated users?

By using Single Sign-On (SSO), you can ensure that only authenticated users have access to your feedback portal. Anonymous users will see the "Private" screen that can be customized with a message and links to direct them to a login page.

Here's how you can hide your Userback Feedback Portal from anonymous users using SSO. Please note that this feature is only available for Company Plan users or above.

  1. Make sure you have configured SSO for your Userback project. Check out our guide on how to enable Single Sign-On (SSO) with the Feedback Portal.

  2. Enable the "Enforce SSO" toggle which is found in your Portal Settings directly below the Private Key.

  3. Customize the message that anonymous users see when they try to access the feedback portal. You can do this by adding a title to Line 1 and a text/description with links on Line 2. To add links, use the following format: [text](url).

    Here's an example that you can copy and paste:

    Welcome to our Private Feedback Portal 🔒Only authenticated users have access. [Login or Register](

That's it! Now only authenticated users will have access to your Userback Feedback Portal, ensuring the confidentiality and security of your feedback.

Available on Company and Premium Plans

Did this answer your question?