Collect and Manage Feedback

Covers the different methods and best practices when collecting feedback in addition to feedback management tools available in Userback

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25 articles in this collection
Written by Lee, Jon, Matthew Johnson and 1 other

Troubleshooting

Userback Extension and Bootstrap Modals

Written by Jon
Updated over a week ago

Feedback form fields are disabled

Written by Jon
Updated over a week ago

Collect Screenshots on WebGL or 3d Canvas

Written by Jon
Updated over a week ago

Whitelist Userback IPs

Whitelisting is sometimes needed when screenshots are not displaying correctly or there are issues with screenshot accuracy

Written by Lee
Updated over a week ago

Basic Authentication

Website or App behind basic authentication? Add it to your Userback account for accurate screenshots

Written by Jon
Updated over a week ago

Managing Feedback

Filtering feedback

Written by Jon
Updated over a week ago

Manage feedback with Board View

Resolve feedback faster with board view

Written by Jon
Updated over a week ago

Manage feedback with Inbox View

Take control of high volume feedback and reply to reporters instantly with inbox view

Written by Jon
Updated over a week ago

Using the Feedback Viewer

Written by Jon
Updated over a week ago

How to manage feedback

Written by Matthew Johnson
Updated over a week ago

How to use comments with your feedback

Written by Jon
Updated over a week ago

How to use feedback categories

Written by Jon
Updated over a week ago

Collect and Manage Feedback on Designs

How to get feedback on designs, images, PDF files and Videos

Written by Jon
Updated over a week ago

How to review and approve designs with your clients

Written by Jon
Updated over a week ago

Collecting Feedback

Privacy settings

Written by Jon
Updated over a week ago

Add feedback manually

Manually add feedback in Userback using the add feedback button.

Written by Daniel Rae
Updated over a week ago

Session Replay

Written by Jon
Updated over a week ago

How to Collect Feature Requests From Users

Written by Jon
Updated over a week ago

How to collect Bug Reports

Written by Jon
Updated over a week ago

How to use the browser extension

Written by Jon
Updated over a week ago

Collect feedback with screenshots only

Written by Jon
Updated over a week ago

Automatically take a screenshot with general feedback

Written by Jon
Updated over a week ago

Collecting general feedback

Written by Jon
Updated over a week ago

How to collect and manage feedback with video screen capture

Written by Jon
Updated over a week ago

Console Log and Event Tracking

Written by Jon
Updated over a week ago