Collect and Manage Feedback

Covers the different methods and best practices when collecting feedback in addition to feedback management tools available in Userback

20 articles in this collection
Written by Lee, Jon, and Matthew Johnson

Troubleshooting

Userback Extension and Bootstrap Modals

Written by Jon
Updated over a week ago

Userback widget fields are disabled

Written by Jon
Updated over a week ago

Collect Screenshots on WebGL or 3d Canvas

Written by Jon
Updated over a week ago

Whitelist Userback IPs

Whitelisting is sometimes needed when screenshots are not displaying correctly or there are issues with screenshot accuracy

Written by Lee
Updated over a week ago

Basic Authentication

Website or App behind basic authentication? Add it to your Userback account for accurate screenshots

Written by Jon
Updated over a week ago

Managing Feedback

Manage feedback with Board View

Resolve feedback faster with board view

Written by Jon
Updated over a week ago

Manage feedback with Inbox View

Take control of high volume feedback and reply to reporters instantly with inbox view

Written by Jon
Updated over a week ago

Using the Feedback Viewer

Written by Jon
Updated over a week ago

How to manage feedback

Written by Matthew Johnson
Updated over a week ago

How to use comments with your feedback

Written by Jon
Updated over a week ago

How to use feedback categories

Written by Jon
Updated over a week ago

Collect and Manage Feedback on Designs

How to get feedback on designs, images, PDF files and Videos

Written by Jon
Updated over a week ago

How to review and approve designs with your clients

Written by Jon
Updated over a week ago

Collecting Feedback

Transitioning from the old extension to the new

Understand the differences between the old extension and new. What you'll need to consider when your Userback extension is updated

Written by Jon
Updated over a week ago

How to use the browser extension

Written by Jon
Updated over a week ago

Collect feedback with screenshots only

Written by Jon
Updated over a week ago

Automatically take a screenshot with general feedback

Written by Jon
Updated over a week ago

Collecting general feedback

Written by Jon
Updated over a week ago

How to collect and manage feedback with video screen capture

Written by Jon
Updated over a week ago

Console Log and Event Tracking

Written by Jon
Updated over a week ago