# Help Center

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## Installation

- [Quickstart Guide](https://support.userback.io/en/articles/5209184-quickstart-guide.md): A fast-start overview for getting the Userback widget live in minutes, before diving into advanced configuration.
- [Using Userback with Shopify](https://support.userback.io/en/articles/5209215-using-userback-with-shopify.md): How to install Userback on a Shopify store, including theme code snippet placement.
- [How to Install Userback on Your Website or Mobile App \(Step-by-Step Guide\)](https://support.userback.io/en/articles/5209213-how-to-install-userback-on-your-website-or-mobile-app-step-by-step-guide.md): Step-by-step instructions for embedding the Userback JavaScript snippet on a website or app, covering both no-code and developer-led setup.
- [Installing the Userback Browser Extension](https://support.userback.io/en/articles/5322214-installing-the-userback-browser-extension.md): How to install and use the Userback Firefox and Chrome extension to capture feedback on any site, even ones without the widget installed.
- [Managing Domains](https://support.userback.io/en/articles/9416883-managing-domains.md): How to add, verify, and manage the domains your Userback widget is allowed to run on.
- [JavaScript SDK and Developer Docs](https://support.userback.io/en/articles/5209252-javascript-sdk-and-developer-docs.md): An overview of what the Userback JavaScript SDK can do, with links to the full technical reference for each capability.
- [Console Logs and Network Requests](https://support.userback.io/en/articles/5209170-console-logs-and-network-requests.md): How Userback captures browser console logs and network requests alongside feedback to help developers debug faster.
- [Userback Mobile SDK](https://support.userback.io/en/articles/14427544-userback-mobile-sdk.md): Collect bug reports and feature requests from your mobile app users, with the same feedback workflow you already use on the web.
- [Using Userback with WordPress](https://support.userback.io/en/articles/5209231-using-userback-with-wordpress.md): How to install Userback on a WordPress site and identify logged-in users via the JavaScript SDK.
- [Users and Creating Segments](https://support.userback.io/en/articles/9416861-users-and-creating-segments.md): How to sync user and company data into Userback to segment, target, and identify feedback by user.
- [What browsers does Userback support?](https://support.userback.io/en/articles/5209193-what-browsers-does-userback-support.md): Reference list of browsers and versions officially supported by the Userback widget and extension. Kept as reference-style, not renamed to match the Troubleshooting: prefix, since it isn't a proble...

## Feedback

- [Create and edit your Userback Widget](https://support.userback.io/en/articles/10660327-create-and-edit-your-userback-widget.md)
- [Widget Templates](https://support.userback.io/en/articles/5209199-widget-templates.md)
- [Add a custom field to your Widget](https://support.userback.io/en/articles/5209197-add-a-custom-field-to-your-widget.md)
- [Native Screenshot](https://support.userback.io/en/articles/9417749-native-screenshot.md)
- [How to collect feedback with Userback](https://support.userback.io/en/articles/5486924-how-to-collect-feedback-with-userback.md)
- [Add feedback manually](https://support.userback.io/en/articles/6264033-add-feedback-manually.md)
- [Email Forwarding](https://support.userback.io/en/articles/11676508-email-forwarding.md): Capture every piece of feedback, even when it starts in your inbox!
- [Video Feedback](https://support.userback.io/en/articles/15268500-video-feedback.md)
- [AI Features in Userback](https://support.userback.io/en/articles/13265550-ai-features-in-userback.md): Learn how Userback’s AI analyzes feedback and keeps your data secure.
- [Session Replay and User Session](https://support.userback.io/en/articles/5762135-session-replay-and-user-session.md)
- [Rage Clicks](https://support.userback.io/en/articles/9398423-rage-clicks.md)
- [Basic Feedback Management](https://support.userback.io/en/articles/5209183-basic-feedback-management.md)
- [Comments and Notifications](https://support.userback.io/en/articles/5209178-comments-and-notifications.md)
- [Inbox](https://support.userback.io/en/articles/9949518-inbox.md)
- [Viewing and Sharing Feedback](https://support.userback.io/en/articles/10095535-viewing-and-sharing-feedback.md)
- [Reply Templates](https://support.userback.io/en/articles/10529712-reply-templates.md)
- [Create and Manage Your Projects](https://support.userback.io/en/articles/6289940-create-and-manage-your-projects.md)
- [Configure Your Project Settings](https://support.userback.io/en/articles/5209239-configure-your-project-settings.md)
- [Automate Your Feedback Management](https://support.userback.io/en/articles/10198801-automate-your-feedback-management.md)
- [How to export feedback](https://support.userback.io/en/articles/5209243-how-to-export-feedback.md)
- [Userback Reports](https://support.userback.io/en/articles/12933717-userback-reports.md): Understand your product’s feedback, trends, and performance in one place.
- [Userback Insights](https://support.userback.io/en/articles/14715540-userback-insights.md)
- [Merging Feedback](https://support.userback.io/en/articles/15798654-merging-feedback.md)

## Surveys

- [Getting Started with Surveys](https://support.userback.io/en/articles/9412840-getting-started-with-surveys.md)
- [Create and Edit Userback Surveys](https://support.userback.io/en/articles/9412846-create-and-edit-userback-surveys.md)
- [Survey Templates](https://support.userback.io/en/articles/9412855-survey-templates.md)
- [Survey Responses and Results](https://support.userback.io/en/articles/9412858-survey-responses-and-results.md)
- [What to Do With Your Survey Results](https://support.userback.io/en/articles/14251174-what-to-do-with-your-survey-results.md)
- [Smarter Surveys with the Userback JavaScript SDK](https://support.userback.io/en/articles/12055628-smarter-surveys-with-the-userback-javascript-sdk.md)
- [How to Include a Survey with the Reporter Notification Email in Userback](https://support.userback.io/en/articles/9642441-how-to-include-a-survey-with-the-reporter-notification-email-in-userback.md)
- [How to Capture Churn Feedback When a User Cancels](https://support.userback.io/en/articles/14032491-how-to-capture-churn-feedback-when-a-user-cancels.md)
- [How to Trigger a Survey on Rage Click or Element Click](https://support.userback.io/en/articles/14250765-how-to-trigger-a-survey-on-rage-click-or-element-click.md)
- [Survey Use Cases for SaaS Product Teams](https://support.userback.io/en/articles/14251371-survey-use-cases-for-saas-product-teams.md)

## Ideas Portal

- [Getting Started with your Ideas Portal and Configuring Portal Settings](https://support.userback.io/en/articles/6102051-getting-started-with-your-ideas-portal-and-configuring-portal-settings.md)
- [Manage your Ideas Portal](https://support.userback.io/en/articles/6103650-manage-your-ideas-portal.md)
- [Create a Public Roadmap](https://support.userback.io/en/articles/10672753-create-a-public-roadmap.md)
- [Announcements](https://support.userback.io/en/articles/10971972-announcements.md)
- [Single Sign-On \(SSO\) for Your Ideas Portal](https://support.userback.io/en/articles/14696002-single-sign-on-sso-for-your-ideas-portal.md)
- [How to Import Feature Requests](https://support.userback.io/en/articles/14696099-how-to-import-feature-requests.md)

## Integrations

- [Automating Your Feedback Workflow with Integrations](https://support.userback.io/en/articles/5264262-automating-your-feedback-workflow-with-integrations.md)
- [Connect Userback to Claude](https://support.userback.io/en/articles/14394705-connect-userback-to-claude.md)
- [Userback MCP: Ask Questions, Get Answers From Your Feedback](https://support.userback.io/en/articles/14043803-userback-mcp-ask-questions-get-answers-from-your-feedback.md)
- [Connect Userback to ChatGPT](https://support.userback.io/en/articles/14394117-connect-userback-to-chatgpt.md): Connect Userback to ChatGPT via MCP
- [Userback and Jira 2-way Sync](https://support.userback.io/en/articles/5209238-userback-and-jira-2-way-sync.md): Setup full 2-way sync for feedback collected with Userback and your Jira account
- [Userback and ClickUp 2-way Sync](https://support.userback.io/en/articles/5209225-userback-and-clickup-2-way-sync.md)
- [Connect Userback with Asana](https://support.userback.io/en/articles/5209228-connect-userback-with-asana.md)
- [Connect Userback with Notion](https://support.userback.io/en/articles/6568684-connect-userback-with-notion.md)
- [Connect Userback with Trello](https://support.userback.io/en/articles/5209233-connect-userback-with-trello.md)
- [Connect Userback with GitHub](https://support.userback.io/en/articles/5209222-connect-userback-with-github.md)
- [Connect Userback with monday.com](https://support.userback.io/en/articles/5209224-connect-userback-with-monday-com.md)
- [Connect Userback with GitLab](https://support.userback.io/en/articles/5209229-connect-userback-with-gitlab.md)
- [Userback and Linear 2-way Sync](https://support.userback.io/en/articles/6568685-userback-and-linear-2-way-sync.md): How to connect Linear so issues and status updates stay in sync between both platforms.
- [Connect Userback with Teamwork](https://support.userback.io/en/articles/5209226-connect-userback-with-teamwork.md)
- [Connect Userback with Basecamp](https://support.userback.io/en/articles/5209232-connect-userback-with-basecamp.md)
- [Connect Userback with Wrike](https://support.userback.io/en/articles/5378463-connect-userback-with-wrike.md)
- [Connect Userback with Intercom](https://support.userback.io/en/articles/6825638-connect-userback-with-intercom.md)
- [Connect Userback with Zendesk](https://support.userback.io/en/articles/5209216-connect-userback-with-zendesk.md)
- [Connect Userback with Slack](https://support.userback.io/en/articles/5209235-connect-userback-with-slack.md)
- [Connect Userback with Microsoft Teams](https://support.userback.io/en/articles/5209227-connect-userback-with-microsoft-teams.md)
- [Send Feedback Direct from Slack to Userback](https://support.userback.io/en/articles/12295642-send-feedback-direct-from-slack-to-userback.md)
- [Connect Userback with Google Sheets via Zapier](https://support.userback.io/en/articles/5209218-connect-userback-with-google-sheets-via-zapier.md)
- [Connect Userback to hundreds of other apps with Zapier](https://support.userback.io/en/articles/5209221-connect-userback-to-hundreds-of-other-apps-with-zapier.md)
- [Set up advanced automation with your project management tools](https://support.userback.io/en/articles/5209219-set-up-advanced-automation-with-your-project-management-tools.md)
- [Advanced Webhooks in Userback](https://support.userback.io/en/articles/5209230-advanced-webhooks-in-userback.md)
- [Connect Userback with Azure DevOps](https://support.userback.io/en/articles/5587406-connect-userback-with-azure-devops.md)

## Your Account

- [Manage my Profile and Notification Settings](https://support.userback.io/en/articles/6673045-manage-my-profile-and-notification-settings.md)
- [Two-Factor Authentication](https://support.userback.io/en/articles/9382024-two-factor-authentication.md)
- [Manage your Workspace Settings](https://support.userback.io/en/articles/6724017-manage-your-workspace-settings.md): Discover what a Workspace is, how to create new ones, and how to manage all your Workspace settings.
- [Deleting Your Userback Workspace](https://support.userback.io/en/articles/6582441-deleting-your-userback-workspace.md)
- [Privacy and Cookies](https://support.userback.io/en/articles/11958045-privacy-and-cookies.md)
- [Dark Mode and Custom Display Settings](https://support.userback.io/en/articles/13542960-dark-mode-and-custom-display-settings.md)
- [Inviting and Managing your Team Members](https://support.userback.io/en/articles/5209249-inviting-and-managing-your-team-members.md): How to invite teammates, assign roles, and manage member access within your workspace.
- [Single Sign-On \(SSO\)](https://support.userback.io/en/articles/9765529-single-sign-on-sso.md): How to set up SSO for logging into your own Userback account \(distinct from the customer-facing Ideas Portal SSO\).
- [Manage your Subscription and Billing](https://support.userback.io/en/articles/6582442-manage-your-subscription-and-billing.md)
- [How to Choose the Right Userback Plan](https://support.userback.io/en/articles/14730112-how-to-choose-the-right-userback-plan.md)
- [Userback Referral Program](https://support.userback.io/en/articles/5209194-userback-referral-program.md)

## Best Practices

- [Getting the Most Out of Userback](https://support.userback.io/en/articles/13867044-getting-the-most-out-of-userback.md): A practical setup guide for product teams
- [Best Practices for Managing Feedback Faster with Userback](https://support.userback.io/en/articles/10000747-best-practices-for-managing-feedback-faster-with-userback.md)
- [Best Practices to Collect More Feedback with Userback](https://support.userback.io/en/articles/10001063-best-practices-to-collect-more-feedback-with-userback.md)
- [Best Practices for a Successful Ideas Portal with Userback](https://support.userback.io/en/articles/12086179-best-practices-for-a-successful-ideas-portal-with-userback.md)
- [Best Practices for Making Better Product Decisions With Userback Reports](https://support.userback.io/en/articles/12933868-best-practices-for-making-better-product-decisions-with-userback-reports.md)
- [Best Practices for Closing the Feedback Loop with Userback](https://support.userback.io/en/articles/14012297-best-practices-for-closing-the-feedback-loop-with-userback.md)
- [Best Practice for In-App Surveys with Userback](https://support.userback.io/en/articles/12039114-best-practice-for-in-app-surveys-with-userback.md)
- [Best Practice for Software Teams in Userback](https://support.userback.io/en/articles/11966759-best-practice-for-software-teams-in-userback.md): Breaking Down Feedback Silos and Turning Insights into Action
- [Best Practices for Customer Support Teams Using Userback](https://support.userback.io/en/articles/10066589-best-practices-for-customer-support-teams-using-userback.md)
- [Best Practices for Product Managers in Userback](https://support.userback.io/en/articles/10078716-best-practices-for-product-managers-in-userback.md)
- [Best Practices for Developers in Userback](https://support.userback.io/en/articles/10109141-best-practices-for-developers-in-userback.md)
- [Best Practices for Managing Feedback Across Teams in Userback](https://support.userback.io/en/articles/14014095-best-practices-for-managing-feedback-across-teams-in-userback.md)

## Troubleshooting

- [Troubleshoot: Screenshots Are Broken or Not Capturing](https://support.userback.io/en/articles/5209187-troubleshoot-screenshots-are-broken-or-not-capturing.md): How to fix screenshots that come out blank, cut off, or fail to capture.
- [Troubleshoot: Screenshots Not Capturing on WebGL or 3D Canvas](https://support.userback.io/en/articles/5233475-troubleshoot-screenshots-not-capturing-on-webgl-or-3d-canvas.md): How to fix broken or blank screenshots on pages using WebGL or 3D canvas rendering, and when to use Native Screenshot instead.
- [Troubleshoot: Recording Stops or Resets When Navigating Pages](https://support.userback.io/en/articles/9417968-troubleshoot-recording-stops-or-resets-when-navigating-pages.md): How to fix video/screen recordings that cut off or fail when a user navigates across multiple pages during capture.
- [Troubleshoot: Feedback Widget Isn't Showing](https://support.userback.io/en/articles/7265249-troubleshoot-feedback-widget-isn-t-showing.md): How to diagnose and fix the widget not appearing on Web, iOS, Android, or when using the Intercom integration.
- [Troubleshoot: Widget Fields Not Responding Inside Modals](https://support.userback.io/en/articles/5233478-troubleshoot-widget-fields-not-responding-inside-modals.md): How to fix widget form fields that appear greyed out or unresponsive.
- [Troubleshoot: Feedback Shows "Someone" or "someone@example.com" Instead of the Real User](https://support.userback.io/en/articles/9418007-troubleshoot-feedback-shows-someone-or-someone-example-com-instead-of-the-real-user.md): How to fix feedback showing a placeholder submitter name instead of the actual logged-in user.
- [Troubleshoot: CORS Errors Blocking Feedback Submission](https://support.userback.io/en/articles/9417977-troubleshoot-cors-errors-blocking-feedback-submission.md): How to fix CORS errors that block feedback, including screenshots, from reaching Userback's servers.
- [Troubleshoot: Session Replays Are Broken or Missing](https://support.userback.io/en/articles/10113918-troubleshoot-session-replays-are-broken-or-missing.md): How to fix Session Replay recordings that fail to load or display incorrectly.
- [Troubleshoot: Fix a Broken or Disconnected Integration](https://support.userback.io/en/articles/10145779-troubleshoot-fix-a-broken-or-disconnected-integration.md): How to diagnose a connected integration that's no longer syncing or sending data correctly.