Viewing Feedback
Userback offers multiple ways to view your feedback, allowing you to choose the format that best suits your workflow.
Feedback Viewers
You can view your feedback with either the Default View, Sidebar View, or Full-Screen View. To switch feedback views simply select the 'Switch Layout' at the top left-hand side of any of the views.
Default View: Shows feedback details in a pop-up modal where you can manage all aspects of the feedback.
Sidebar View: Displays screenshots, annotations, comments, and additional feedback details like status, priority, category, and reporter metadata. Access by selecting a feedback item in the Feedback menu.
Tip: Click on the image for a full-screen view.Full-Screen View: Shows complete feedback details, including screenshots and metadata, in a separate full-screen format. Access by following the shared link or opening from your email.
Management Views
Userback offers four different views for managing feedback: Board, Inbox, List, and Grid. To switch between them, simply use the dropdown menu located at the top right of the Feedback tab.
Inbox View: The Inbox view is ideal for methodically working through feedback and collaborating with your team and the reporter. It displays comments in a larger view, unlike other views that use the Feedback Sidebar.
About Board View: In Board View, you can easily drag and drop feedback between statuses, assignees, and priorities, making it ideal for staying updated on feedback status and team management.
📘Note - Bulk Action is not available in Board View.
Viewing User Data
User data will be added to your feedback when you are tracking your users. Once enabled you'll be able to view all feedback from individual users.
Under 'User data" in your selected feedback, click on the User number. This will then show you an overview of all the feedback that the user has submitted and any user properties you have specified in your code.
For more information about enabling User Identification please see our Dev Docs here.
Viewing Video Screen Capture Feedback
To view your video feedback, go to the Feedback page, select the feedback, and open it to play the video, add comments, and create bookmarks for specific sections.
Sharing Feedback
You can share feedback using a link or email and apply access controls to manage who can view it.
How to Share Feedback
Go to your Feedback, click on the ellipsis menu, and select 'Share'. Copy the share link and paste it into your preferred communication app or email the link directly via the popup modal.
How to Edit Share Settings
Go to your Feedback, click on the ellipsis menu, and select 'Share'.
Go to 'Settings', Tab on and off your share preferences
Click 'Save'
📘Note: If you have Public Access and Public Commenting turned off, only internal members will be able to see or interact with your Feedback, this includes reporters.