Managing user feedback can be overwhelming, especially when it comes from multiple sources. From disorganized feedback to time-consuming processes and missed insights, managing it all can slow down your product development.
With Userback, you can streamline your feedback management and reduce the time spent by up to 70%. 👊
In this article, we’ll walk you through the best practices for using Userback’s key features and how they help you to manage feedback more efficiently.
By following these strategies, you’ll spend less time sorting through feedback and more time building better products.
1. Centralize Feedback Notifications with your Inbox
Userback's Inbox feature centralizes all your feedback notifications across multiple projects, allowing you to manage everything from one place. It provides an easy way to track unread comments, view feedback updates, and organize your workflow without relying on cluttered email notifications.
Best Practices
Prioritize Unread Feedback: Use the read/unread status to quickly identify new feedback and focus on what requires your immediate attention. This helps you stay on top of updates without getting overwhelmed by older items.
Snooze for Later: If you're not ready to act on certain feedback right away, use the Snooze feature to temporarily set it aside and revisit it when it's more relevant, keeping your inbox clean and focused.
Customize Notifications and Filters: Adjust your notification settings and apply filters to display only the most critical updates, ensuring that you’re not distracted by non-urgent feedback and can focus on high-priority tasks.
💡Centralizing your feedback notifications saves time by allowing you to manage everything in one place, with the ability to filter and prioritize quickly.
2. Speed Up Workflows with Automation
Automation is a game-changer for managing feedback. Instead of manually sorting or assigning feedback, Userback allows you to create custom automation rules that automatically notify and assign feedback to the right people based on the type of feedback that it is.
Best Practices
Set Auto-Due Dates by Feedback Type: Automatically assign due dates for different types of feedback, such as bugs or feature requests. This helps prioritize tasks and ensures timely action, keeping projects on track.
Auto-Assign Feedback to the Right Team: Automatically assign specific types of feedback to relevant team members (e.g., bugs to developers, feedback to the UX team). This eliminates bottlenecks and ensures that feedback is addressed quickly.
Re-open Feedback When New Comments Are Added: Ensure that previously resolved feedback gets re-evaluated when new comments are added. This is especially useful for customer reported issues, ensuring nothing is missed and feedback is fully addressed before closing again.
💡Automation eliminates repetitive manual tasks, allowing you to focus on acting on feedback rather than sorting through it.
3. Stay on Track with Due Dates
Setting deadlines for feedback can significantly improve how quickly you address user issues and suggestions. With Userback’s Due Dates feature, you can easily assign timelines for different types of feedback, helping your team stay organized and on schedule.
Best Practices
Set Realistic Due Dates: Assign due dates based on the urgency and complexity of the feedback. For example, bugs might need a 2-day turnaround, while feature requests could have a longer timeline.
Automate Due Dates: Use automation rules to automatically set due dates for different feedback types, ensuring that each category is handled in a timely manner.
Regularly Review and Adjust Deadlines: Sometimes priorities change, so it’s essential to review upcoming due dates and adjust them according to your team’s workload and product roadmap.
💡 Due dates help keep feedback on track, ensuring you address issues promptly and meet user expectations.
4. Seamlessly Manage Feedback with Integrations
Userback integrates with tools like Jira, Slack, and Trello, allowing you to sync feedback directly into your existing workflows. This means that your team can work on feedback alongside their regular tasks without needing to switch between multiple platforms.
Best Practices
Jira Integration for Development Teams: Create a 2-way sync with Jira to ensure that product or bug-related feedback is directly linked to your development process. Developers will always have up-to-date insights from customers without leaving Jira.
Use Slack for Real-Time Notifications: Set up Userback to send feedback notifications to specific Slack channels, so your team stays in the loop as feedback comes in.
Leverage Webhooks: Instantly send feedback data to your preferred tools and systems, such as project management tools using Webhooks. By automating the flow of information in real-time, you can notify your team as soon as feedback is submitted, helping them act on feedback faster.
💡 Integrating with the tools your team already uses reduces friction, enabling you to manage feedback in a more seamless, time-efficient way.
Conclusion
Managing feedback doesn’t have to be a time-consuming process. By leveraging Userback’s Inbox, Automation, Due Dates, and Integrations, you’ll be able to manage feedback more efficiently, shrink your feedback management time by up to 70%, and focus on building a better product for your users.
Ready to speed up your feedback management? Explore these features in your Userback account today and start implementing these best practices to transform how you manage user feedback!