Use this content should you wish to add additional information about Userback to your own privacy pages on your website.
If required, please consult with your legal team or a legal professional before using this content.
Information collected by Userback
The referring web application or website is using Userback by including the web snippet of Userback. This web application or website uses Userback, a user feedback solution provided by Userback Pty. Ltd.
Userback uses a combination of "cookies" and "LocalStorage" depending on how Userback is being used and who is using it.
When Userback is used by a customer cookies are used to help Userback remember data whilst you are logged into Userback such as configuration settings including but not limited to views, reporting and last viewed feedback items.
When the Userback feedback widget is installed on a site and feedback is submitted publicly by a "feedback reporter", the feedback widget does not use cookies, instead, localStorage is used.
localStorage is used to cache configuration settings for the widget, including the email address entered into the widget, and identify the feedback reporter on subsequent use of the widget.
Userback will store the following information based on your usage:
Email address (if specified)
Name (if specified)
Device type & browser version
Screen resolution, screen size, color depth
IP address (can be deactivated)
Time of visit
URL
Geographical location (based on IP address) (can be deactivated)
User identified data (Must be configured and is specified by way of code by the customer)
DOM representation of the user to capture a screenshot and annotations of the users (if activated)
DOM representation of the user activity for the purpose of session replay (if activated)
Browser console logs (if activated)
Browser network requests (if activated)
All fields & attachments that the customer has defined in the widgets
Userback will use this information to add contextual information to feedback for management and analysis of feedback items, and reports in the overview of a Userback project.
By using this web application or website, you consent to the processing of data about you by Userback in the manner and for the purposes set out above.