Userback allows you to collect feedback in three ways for each feedback type. You can customise your widget to have any or all of these options.
General feedback form with ratings and text comments
Screenshot feedback with annotations and pinned comments
Video feedback with a screen recording
You can easily customise your feedback widget so that users are directed straight to a screenshot and the annotation tool to give their feedback.
How to direct your user straight to a Screenshot
Select your Project
Go to Settings
Select the Widget menu
Expand the Feedback Type Card
Click the cog next to the feedback type you want to change 'Report a bug, Feature Request or General Feedback'
Select Destination and then Select Screenshot
Click Save Changes
Want to Simplify the final feedback form further?
If you don't want to have your users fill out the final feedback form with their name, email, comments etc. before submitting feedback, you can hide the form fields completely.
Go to Settings
Select the Widget menu
Expand the Feedback Type Card
Toggle on and off any form fields you do not want to display
🔐 Who is this article for?
Plans | Solo ✔ | Startup ✔ | Company ✔ | Premium ✔ |
User type | Client | Collaborator | Admin ✔ | Owner ✔ |
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