Userback allows you to collect feedback in three ways for each feedback type. You can customise your widget to have any or all of these options.

  1. General feedback form with ratings and text comments

  2. Screenshot feedback with annotations and pinned comments

  3. Video feedback with a screen recording

You can easily customise your feedback widget so that users are directed straight to a screenshot and the annotation tool to give their feedback.



How to direct your user straight to a Screenshot

Select your Project

Go to Settings

Select the Widget menu

Expand the Feedback Type Card

Click the cog next to the feedback type you want to change 'Report a bug, Feature Request or General Feedback'

Select Destination and then Select Screenshot

Click Save Changes


Want to Simplify the final feedback form further?

If you don't want to have your users fill out the final feedback form with their name, email, comments etc. before submitting feedback, you can hide the form fields completely.

Go to Settings

Select the Widget menu

Expand the Feedback Type Card

Toggle on and off any form fields you do not want to display


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