Userback

Go from a new Userback account to your first piece of feedback collected, routed to your tools, and in front of your team, in five steps.

Quickstart Guide

How to install Userback on a Shopify store, including theme code snippet placement.

Install Userback on a Shopify Site

The four ways to add the Userback feedback widget to your website, and where to find full setup steps for whichever one fits.

Install the Userback Widget on Your Website

How to install the Userback browser extension for Chrome, Firefox, or Edge, and connect it to your Userback account.

Installing the Userback Browser Extension

How to add, verify, and manage the domains your Userback widget is allowed to run on.

Managing Domains

An overview of what the Userback JavaScript SDK lets you build, with links to the full reference for identifying users and for every SDK method.

JavaScript SDK and Developer Docs

How Userback captures console logs, network requests, and events alongside feedback and session replays, and how to turn each on.

Developer Tools: Console Logs and Network Requests

How to install the Userback WordPress plugin and identify logged-in users.

Using Userback with WordPress

Which browsers and OS versions support Userback's screenshot capture, screen recording, and mobile SDK.

What browsers does Userback support?

How to use the built-in Demo Site to explore Userback's features with sample data before connecting your own.

Explore Userback with the Demo Site

How to take a screenshot or screen recording with the Userback browser extension and mark up what you're reporting.

Capture and Annotate Feedback with the Browser Extension

Installation

How to link feedback and survey responses to a real user profile instead of an anonymous visitor.

How to Identify Users

How Userback builds a profile for each identified user, and how to group users into segments to target widgets and surveys and filter results.

Users and Creating Segments

How to look up one user and see their feedback, survey answers, NPS score, and session recordings in one place.

View a User's Profile

Which user details Userback tracks, how to send your own custom properties, and where each one shows up.

User Properties and Custom Attributes Reference

User Identification and Management

Website

Terms

Privacy

Developer Docs

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Create your workspace and invite the people you work with.

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Build your first workflow and watch it run end to end.

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Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

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