Userback

<a href="#h_16991e234c">When to use a filter</a>

<a href="#h_97ec456690">Build a filtered Zap</a>

<a href="#h_a851642b29">More routing ideas</a>

- <a href="#h_16991e234c">When to use a filter</a>
- <a href="#h_97ec456690">Build a filtered Zap</a>
- <a href="#h_a851642b29">More routing ideas</a>

Native integrations send feedback to one destination per site. A filter in Zapier lets you add rules, so a Zap only continues when feedback matches a condition. For example, send bug reports to your developers' Jira project and feature requests to your product manager's tool.

You'll need Userback connected to Zapier first. See <a href="https://support.userback.io/en/articles/5209221-connect-userback-to-hundreds-of-other-apps-with-zapier">Connect Userback to Zapier</a>.

This example sends only bug reports to Jira.

In Zapier, create a Zap with the Userback New Feedback trigger.

Add a Filter by Zapier step and set it to: Only continue if Feedback Type (Text) Exactly matches <code>Bug Report</code>.

Add a Jira Software Cloud action with the event Create Issue. Connect your Jira account and choose the project, issue type and assignee.

Test the Zap and check the issue has the details you need.

1. In Zapier, create a Zap with the Userback New Feedback trigger.
2. Add a Filter by Zapier step and set it to: Only continue if Feedback Type (Text) Exactly matches <code>Bug Report</code>.
3. Add a Jira Software Cloud action with the event Create Issue. Connect your Jira account and choose the project, issue type and assignee.
4. Test the Zap and check the issue has the details you need.
5. Publish the Zap and turn it on.

By feedback type: a second Zap with the filter set to <code>Idea</code> sends feature requests to your product team's tool.

By category or assignee: filter on a category or assignee field to send feedback straight to the right team.

By priority: filter for high priority feedback and post it to an urgent channel.

- By feedback type: a second Zap with the filter set to <code>Idea</code> sends feature requests to your product team's tool.
- By category or assignee: filter on a category or assignee field to send feedback straight to the right team.
- By priority: filter for high priority feedback and post it to an urgent channel.

<a href="https://support.userback.io/en/articles/5209221-connect-userback-to-hundreds-of-other-apps-with-zapier">Connect Userback to Zapier</a>

<a href="https://support.userback.io/en/articles/5209238-userback-and-jira-2-way-sync">Connect Userback with Jira (2-Way Sync)</a>

- <a href="https://support.userback.io/en/articles/5209221-connect-userback-to-hundreds-of-other-apps-with-zapier">Connect Userback to Zapier</a>
- <a href="https://support.userback.io/en/articles/5209238-userback-and-jira-2-way-sync">Connect Userback with Jira (2-Way Sync)</a>

How to use Filter by Zapier to send different kinds of Userback feedback to different tools or people automatically.

Route Feedback Automatically with Zapier Filters

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Route Feedback Automatically with Zapier Filters

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When to use a filter

Build a filtered Zap

More routing ideas

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