Reply templates save you from retyping the same response. They work anywhere there's a comment box, on a feedback item, in the Ideas Portal, and in the Inbox.
Create a template
Click the template icon in any comment box to open the template picker.
Click the cog icon inside it to open Reply Template Settings.
Select New Template.
Set who can access it, give it a name and content, then click through to preview it.
Save.
You can insert template variables into the content from a list at the bottom of the editor. If your template references a survey, every survey on the account is available to pick from.
Edit a template
Follow the same path, template icon > cog icon > Reply Template Settings, then select the template you want to change instead of New Template. Update its access, name, or content, preview, and save.
Use a template
Click the template icon to open the picker.
Search for the template you want.
Insert it, then add anything specific to this reply before sending.
Choose who to notify with the bell icon, then send.
Templates you've created appear at the top of the picker's list, ahead of any shared ones.
Who can manage templates
Templates are shared account-wide, across every site, not scoped to one site. Only Admin-role members and a template's own creator can edit it.
What's next