Userback

Feedback

How to open the widget editor and configure its appearance, form fields, feedback types, and other components.

Create and Edit Your Feedback Widget

How to add a field to your feedback widget's form, so you capture more than just a name, email, and description.

Add a custom field to your Widget

Branding Settings

How the browser's built-in screenshot capability works in Userback and when it's used automatically.

Native Screenshot

How to change the display language of your feedback widget, and how to customize the text visitors see on your Ideas Portal.

Translate Your Widget, Surveys, and Ideas Portal

How to control which visitors see your feedback widget, using segments, pages, device type, and a display delay.

Target Who Sees Your Feedback Widget

How to change what a reporter sees after they submit feedback through your widget.

Customize Your Widget's Success Message

Widget Setup and Customization

Six ways to collect feedback with Userback, and which one fits your situation.

How to collect feedback with Userback

An overview of Userback's AI features: automatic feedback classification, AI-generated theme analysis, and AI-assisted reply drafting, with links to where each one lives and how to use it.

AI Features in Userback

How to turn a Slack message into a Userback feedback item using the Userback Slack app.

Connect Userback with Slack

How screen recording works when someone submits feedback through the Userback widget, and where to turn it on.

Video Feedback

How to turn a forwarded email into a Userback feedback item automatically.

Email Forwarding

How to log feedback you received outside the widget, like a phone call or an email, directly into Userback.

Add Feedback Manually

What a rage click is, and how to spot one in a session replay.

Rage Clicks

Collecting Feedback

How to have Userback draft a suggested reply to a feedback item, based on similar feedback you've already responded to.

Generate an AI Auto Response

How to switch between Board, List, and Inbox views in All Feedback, move between feedback type tabs, and use Quick Filters presets to cut through a long list.

View and Organize Feedback (Board, List & Inbox Views)

How to generate a shareable link to a feedback item and control whether people outside your workspace can view or comment on it.

Share a Feedback Item

How to create, edit, and reuse canned reply templates with variables, from any comment box across feedback, the Ideas Portal, and the inbox.

Reply Templates

How to update several feedback items at once, change their status, priority, category, or assignee, move them to another site, or merge, share, and delete them together.

Bulk Actions on Feedback

How to check the console logs, network requests, and event history captured with a feedback submission.

View Developer Diagnostics on a Feedback Item

Managing Feedback

How to follow a feedback item for updates, set a due date, and use Quick Filters to find what needs attention.

Filter, Follow, and Set Due Dates on Feedback

How to reply to feedback, keep a note internal to your team, and use templates, emoji, and AI assist while you write.

Comments and Notifications

How to use the Inbox to see new feedback, comments, and survey responses across all your sites, and act on them without leaving the page.

Inbox

Day to Day

How to create a Userback site, switch between sites, move feedback between them, and archive or delete a site you no longer need.

Create and Manage Your Sites

How to set up the Workflow, Automation, Privacy, and Advanced tabs under Feedback > Settings for a site.

Configure Your Feedback Settings

Automate Your Feedback Management

Configuration

How to export your feedback as a CSV file, and what to expect once you click Export.

How to export feedback

How to open your site's Reports dashboard, read its stat tiles, switch time ranges, and add or remove charts.

Userback Reports

How Userback's AI groups similar feedback into themes, what the insights detail view shows, and how to review or archive an theme.

Understand AI Themes

How to tag feedback with a category, and how to combine duplicate reports into one item.

Categorize and Merge Duplicate Feedback

What each stat tile and chart on the Reports dashboard measures, in plain language.

Understand Your Report Charts

Reporting

Website

Terms

Privacy

Developer Docs

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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Create your account and invite the first people to your workspace.

Pick the right role for each person you add.

Update your plan, payment method, and invoices.

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