Announcements let you tell customers about new features, product changes, and other news on your Ideas Portal. Customers can react to them, and you can show them inside the Userback widget too.
Turn on Announcements
Announcements need an active Ideas Portal.
Open Portal Settings and go to the General tab.
Turn on Announcements.
Create an announcement
On your Ideas Portal, open the Announcements tab.
Click + New Announcement.
Enter a Title.
Optionally add a Featured Image / Video. Images work best 420 px wide. Videos must be MP4.
Write the announcement. Use the formatting toolbar to add headings, lists, and links.
Optionally add Tags so customers can filter announcements.
Optionally turn on Action Button and enter a label and URL, for example "Try it now".
Leave Allow Reactions on to let customers react with an emoji.
Click Publish Now, click Save as draft, or click the clock icon to schedule a date and time.
When it's published, you'll see "Announcement published".
Edit or delete an announcement
On the Announcements tab, click the ··· menu on the announcement.
Select Edit to change it, Copy Link to share it directly, or Delete to remove it.
Use the sort menu to show Newest first or Oldest first.
Show announcements in your widget
Go to Feedback > Settings > Widget > Design > Components.
Turn on Announcements.
Expand the Announcements row and choose Embed so announcements open inside the widget.
Save your changes.