Userback connects to Claude via the Model Context Protocol (MCP), letting you and your team query and manage feedback directly from Claude.
Who can do this? You must be an organization admin on a Claude Team, Business, or Enterprise plan. Once set up, Userback will be available to everyone in your organization.
Requirements
Userback
Paid Userback account
Logged in as an Admin user
OAuth Client ID and Client Secret — contact us to obtain these
Before you start
You'll need your Userback OAuth Client ID and OAuth Client Secret. If you don't have these, contact support@userback.io.
Setup
In Claude, go to Organization Settings → Connectors, or navigate directly to claude.ai/admin-settings/connectors.
Click Add → Custom → Web.
Enter the following:
Name:
UserbackRemote MCP Server URL:
https://mcp.userback.io/v1/mcp/
Enter the credentials provided to you by Userback:
OAuth Client ID: (provided by Userback)
OAuth Client Secret: (provided by Userback)
Save the connector.
Userback will now be available to members of your Claude organization.
Need help?
Contact support@userback.io.