Before you import
Start small. Import five rows first and check the result before importing everything.
Check your dates. Use
yyyy-mm-dd hh:mm:ss,yyyy-mm-dd, ormm/dd/yyyy. Wrong date formats are the most common reason rows are skipped.Stay under the row limit. Each import can have up to 4,000 rows, or 1,000 on a trial. Split bigger files and import them separately.
Create categories and statuses first. The import doesn't create them. Rows with no status are set to Open, and rows with no category are imported without one.
Want help formatting your file or practicing with sample data? Contact support.
Import your CSV
Open Portal Settings and go to the Import tab.
Click Import from CSV.
Select your .csv file, or drag and drop it onto the upload area.
Match each column to a Userback field using the dropdown above it. Columns with recognized headers are matched automatically.
Click Import X feature requests at the top, then confirm.
What you can import
Field | Description | Format | Example |
Title (required) | Title of the feature | Short text | Accept BTC |
Description (required) | Short description of the feature | Long text | Add bitcoin as a payment option |
Status | Current status of the feature | System field (optional) | Manage statuses |
Vote | Total votes the feature has received | Number (optional) | 42 |
Category | Category or tags for the feature | System field (optional) | Manage categories |
Priority | Feature priority | System field (optional) | Low, Neutral, High, Urgent |
Create date | Date the feature was requested | Date (optional) | 2022-06-05T22:39:05.461Z |
Reporter name | Who requested the feature | Text (optional) | Richard Hendricks |
Reporter email | Email address of the requester | Email (optional) | |
Screenshot URL | Image or screenshot of the feature | URL (optional) |
Frequently asked questions
Can I leave some columns out?
Yes. Choose Skip in the dropdown above any column you don't want imported.
What happens if some rows fail?
Userback imports the rows that are formatted correctly and gives you a download link for the rows it skipped. Check their date format first.
Can I undo an import?
Yes. On the Feedback page, filter by Source: CSV Upload, select all the results, and delete them.