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Rebecca Henrique avatar
Written by Rebecca Henrique
Updated over a week ago

The Userback REST API lets you integrate Userback with your other tools and workflows, automate tasks, and retrieve feedback data programmatically. It provides a seamless integration of Userback into your workflows, enabling enhanced collaboration and efficiency.
Whether you're a developer or not, the API offers a wide range of functionalities that can benefit your team, here's some examples of what you can do:

  • βš™οΈ Automate Tasks: Save time and reduce manual effort by automating repetitive actions within Userback. For example, you can use the API to automatically organize feedback, assign tags, or update project details.

  • πŸ” Retrieve Feedback Data: Access feedback information programmatically, empowering you to generate reports, perform data analysis, and gain valuable insights into your feedback and bug-tracking processes.

  • πŸ› οΈ Create Custom Integrations: Build seamless integrations between Userback and other tools you use, such as project management platforms, communication channels, or customer support systems. This ensures a streamlined workflow and keeps your team in sync.

How to Get Started:

To begin using the Userback REST API, follow these simple steps:

  1. Go to your Workspace Settings.

  2. Navigate to the API Token section.

  3. Generate a new API token by clicking on Create API Token.

  4. Give your token a memorable name so you know what it is, and copy the token to your clipboard.

Once you have generated your API token, you can use it to authenticate your API requests and access the desired endpoints. Visit our Developer Docs here for detailed information, code examples, and development tools related to using the REST API.

Frequently Asked Questions

Q: Is the REST API secure?
A: Yes, Userback takes security seriously. Our REST API uses authentication tokens to ensure secure access to your data. It is recommended to follow best practices, such as securely storing your API tokens and using HTTPS for API requests.
​Q: Can I retrieve historical feedback data using the API?
A: Yes, the REST API provides access to historical feedback data. You can retrieve feedback items based on specific filters, dates, or other criteria to analyze trends, generate reports, or perform retrospective analysis.
​Q: Are there rate limits or usage restrictions with the REST API?
A: Yes, to maintain system performance and stability, there are rate limits in place for API usage. The specific rate limits and usage restrictions are detailed in the API documentation to ensure a fair and efficient utilization of the API.
​Q: Where can I find support or ask questions related to the REST API?
A: If you have any questions, need assistance, or want to explore specific use cases, we are happy to help. Please feel free to contact support.

Available on Premium Plan

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