Already a customer and considering the switch to the Next-Gen Widget?
This guide breaks down the key differences to help you decide if it’s the right fit for your product. 🚀
🚨⚠️ Important Notice: Once you switch to the Next-Gen Widget, you cannot revert to the Classic Widget. Be sure this is the right choice for your needs before making the change. 🚀 Not sure if you're ready to switch? Test it out in a new project first!
What are the new Features of the Next-Gen Widget?
🔥 AI-Powered Feedback
Let AI do the heavy lifting! The Next-Gen Widget automatically categorizes feedback, analyzes user sentiment, and prioritizes submissions. It even suggests feedback titles and flags unanswered feedback, making it easier to manage.
🛠️ Smarter Feedback Collection
No more extra steps—users can simply share their thoughts without manually selecting a feedback type. The Next-Gen Widget intelligently captures and organizes feedback for a more seamless experience.
🎯 Greater Customization & Control
Take full control of your feedback experience! Personalize user interactions with custom greetings, adjust the widget’s appearance, and choose exactly where and how it’s displayed on your site.
⚡ A Fully Integrated Feedback Hub
The Next-Gen Widget brings everything together—feedback collection, your portal, and your roadmap—all in one place. A modern, streamlined experience designed to keep your team and users in sync.
Why We Built the Next-Gen Widget
While we loved our Classic Widget, we saw an opportunity to make feedback collection even better. Our team focused on three key areas: greater control, more automation, and AI-driven insights—all designed to streamline the process for both you and your users.
These enhancements ensure a smoother feedback experience for your users while giving you more control over how feedback is collected, organized, and actioned.
Next-Gen Widget
Classic vs. Next-Gen: What’s Changing?
A side-by-side comparison table showcasing key differences:
Feature | Classic Widget | Next-Gen Widget |
Feedback Collection | Structured Forms with set feedback types (Bug, General, and Idea) | All-in-one Single Feedback Form |
Screenshot & Annotation | Click to enable Screenshot capture | Simplified screenshot workflow |
AI Assist | Not Available | Automatically categorizes feedback type, generates title, sentiment, and waiting response. |
Portal and Roadmap | Available though separate Portal URL | Embeddable within the widget for seamless access |
View Existing Feedback | Show existing feedback in the widget modal | Not Available |
Classic Widget
Frequently Asked Questions
How Can I Continue Using the Classic Widget?
When you create a new project, it will automatically use the Next-Gen Widget. However, your existing projects will continue to use the Classic Widget.
If you need a new project with the Classic Widget, simply copy an existing project. Here’s how: Create and Manage Your Projects.
🚨⚠️ Important Notice: Once you switch to the Next-Gen Widget, there’s no going back to the Classic Widget. Make sure it’s the right move for you before making the change! 🚀
AI Assist Available on Company, Scale, and Premium Plans