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How to collect feedback with Userback
How to collect feedback with Userback
Daniel Rae avatar
Written by Daniel Rae
Updated over a week ago

Userback has created a range of ways to collect feedback, specifically designed to suit various use cases and scenarios.

Whether you have concerns about security, don't want to install the widget, or need to add feedback on behalf of your users, we explore each option below, helping you understand how to choose the one that fits your unique situation best.

Option 1: Userback Widget

Ideal for websites and web applications. Easily install the widget code to prompt users to share feedback. This is the most popular collection method.

Customize the widget to match your brand and achieve your feedback goals by tailoring the widget to capture the specific information you need from your users and reporters.

For a detailed guide on the Userback Widget, check out these articles:

Option 2: Userback Browser Extension

Perfect for internal teams or complex applications where you're unable to install the JavaScript code directly to your web application or website, have secure applications, or need to record across multiple pages. Download and activate the extension to quickly screenshot a specific area, current tab, or entire page.

Add pinned comments, highlight specific page elements, attach additional files, and annotate screenshots and screen recordings. Add a detailed description and title and set Feedback type, priority assignee, and category.

For a detailed guide on the Userback Browser Extension, check out this article:

Option 3: Adding Feedback Manually

For offline, phone, email, or you're in need to add feedback on behalf of your users. Adding feedback manually is quick and simple for your team and allows you to manage all your feedback in one space.

Simply press the Add Feedback button found in the top right corner of all pages within your project and add detailed information, screenshots, and files.

For a detailed guide on Adding Feedback Manually, check out this article:

Option 4: Design Feedback

Provides a centralized repository for design-related feedback, to share and collect visuals, prototypes, and creative assets for review and feedback with your team.

Simply upload your design or file, share it with your team, and wait for them to provide context-rich feedback using the annotation tools and comments. Switch between the iterations to see the progress and request approval for the final concept.

For more information on Design Feedback, check out this article:

What Next? Start managing feedback

Access the Userback dashboard to review and manage your collected feedback. Categorize, prioritize, and easily respond to feedback for a smooth collaboration with your team, users, and reporters.

For more information about Managing Feedback, check out this article:

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