Userback doesn't limit you to one channel. Most teams end up using two or three of these together, depending on where their users already are and how much control they need over the process.
Widget. The most common option, for websites, web apps, and native mobile apps. Visitors and users submit feedback directly from your product, with a screenshot or screen recording attached automatically. See Install the Userback Widget on Your Website.
Browser extension. For internal teams and for sites where you can't install JavaScript, like an internal admin tool or a client's site you don't control. See Installing the Userback Browser Extension.
Surveys. For proactively asking users a targeted question, like an NPS or CSAT rating, triggered by their behavior rather than waiting for them to report something. See Create and Edit a Survey.
Ideas Portal. A public page where users submit and vote on feature ideas, with a roadmap and announcements built in. See Getting Started with Your Ideas Portal.
Email forwarding. For centralizing feedback that already arrives by email, from a customer, from Salesforce, Zendesk, or Intercom, or from a colleague relaying something they heard. See Email Forwarding.
Slack. For turning a Slack message into a feedback item without leaving the conversation. See Send Feedback Direct from Slack to Userback.
You can also log feedback manually, without any of the above, for a phone call or an in-person conversation. See Add Feedback Manually.
What's next