If feedback already lands in your inbox, whether that's a customer email, something relayed from Salesforce, Zendesk, or Intercom, or a note from a colleague, forward it into Userback instead of retyping it.
How it works
Each site has its own unique forwarding email address. When someone forwards a message to that address, Userback turns it into a feedback item automatically: the subject and body become the title and description, and the original sender is captured as the reporter where possible.
If the sender can't be identified, the item is logged anonymously instead. Any files attached to the original email carry over as attachments on the feedback item, and the original email content stays visible for reference.
Set it up
Go to Feedback > Settings > Email Forwarding.
Copy the unique forwarding address shown there, using the copy icon next to it.
Share that address with whoever on your team needs to forward feedback in.
Click Save Changes if you've changed any settings on this screen.
Restrict who can forward emails
A toggle on this same screen lets you limit which sender domains or email addresses are allowed to submit feedback through this address. Turn it on and add the domains or addresses you want to allow. This keeps the address from being abused if it's ever shared more widely than intended.
What's next
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