Userback

Six ways to collect feedback with Userback, and which one fits your situation.

How to collect feedback with Userback

An overview of Userback's AI features: automatic feedback classification, AI-generated theme analysis, and AI-assisted reply drafting, with links to where each one lives and how to use it.

AI Features in Userback

How to turn a Slack message into a Userback feedback item using the Userback Slack app.

Connect Userback with Slack

How screen recording works when someone submits feedback through the Userback widget, and where to turn it on.

Video Feedback

How to turn a forwarded email into a Userback feedback item automatically.

Email Forwarding

How to log feedback you received outside the widget, like a phone call or an email, directly into Userback.

Add Feedback Manually

What a rage click is, and how to spot one in a session replay.

Rage Clicks

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Collecting Feedback

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Create your workspace and invite the people you work with.

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A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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