This integration sends Userback notifications into Slack. To go the other way and turn Slack messages into Userback feedback, see Send Feedback Direct from Slack to Userback.
Once connected, each new feedback item on your site appears as a message in the Slack channel you choose. Anyone in that channel can act on it, even if they don't have a Userback login.
Connect Slack
Go to Feedback > Settings > Integrations.
On the Slack card, click Connect.
Approve Userback's access to your Slack workspace.
Choose the channel feedback should post to.
Choose which feedback types to send, and which events should trigger a notification.
Click Test. A test message appears in the channel.
Post to a private channel
Userback can only post to a private channel once its bot is a member.
In Slack, open the private channel.
Add the Userback app to the channel (from the channel's details, or by opening the app in Slack and choosing Add this app to a channel).
Back in Userback, select that channel in your Slack settings and save.
What you can do from Slack
Each feedback message in Slack has these actions:
View: open the full feedback item in Userback.
Resolve: mark the feedback resolved.
Assign: assign it to a member of your Userback team.
Send to Integration: forward it to another tool connected to that site, like Jira or Linear.
Troubleshooting
Can I post to more than one channel?
Each site connects to one Slack channel. If you have several sites, each one can post to a different channel.
Messages aren't appearing in my private channel
Check the Userback app has been added to that channel. Only Slack members with permission to add apps to the channel can do this.
Can I get survey responses in Slack too?
Yes, but it's set up per survey, not here. Open the survey, go to its Connect tab, and connect Slack there.
How do I change or turn off notifications?
Go to Feedback > Settings > Integrations, open Slack, and change the feedback types or events. To remove Slack from this site completely, click Disconnect in the same settings.
Messages stopped arriving
Check Workspace Settings > Connected Apps for an expired Slack connection and reconnect it. Workspace Settings > Integration Log, filtered by Slack, shows each message Userback tried to send and Slack's response.
What's next