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Connect Userback with Microsoft Teams

How to post new Userback feedback to a Microsoft Teams channel as it comes in.

Written by Jon

Once connected, each new feedback item on your site is posted as a notification in the Teams channel you choose, so your team sees it without opening Userback.

Before you start

  • Use a Microsoft work or school account. Personal Microsoft accounts aren't supported.

  • You need access to the team and channel you want notifications posted to.

Connect Microsoft Teams

  1. Go to Feedback > Settings > Integrations.

  2. On the Teams card, click Connect.

  3. Sign in with your Microsoft work or school account and approve access.

  4. Choose the Team and Channel.

  5. Choose when notifications should be sent.

  6. Click Test. A test notification appears in the channel.

Troubleshooting

I can't sign in with my Microsoft account

Personal Microsoft accounts (for example, outlook.com or hotmail.com) can't be used. Sign in with the work or school account your Teams organization uses.

Can I get survey responses in Teams too?

Yes. Open the survey, go to its Connect tab, and connect Teams there.

Notifications stopped arriving

Reconnect Teams from Workspace Settings > Connected Apps if the connection has expired, and check Workspace Settings > Integration Log, filtered by Teams, for the error.

What's next

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