Userback Reports

Reports gives you a live view of your site's feedback: volume, sentiment, how fast things get resolved, and where users are running into trouble. It updates automatically as new feedback and survey responses come in, so you don't need to build this view yourself in a spreadsheet.

Go to Feedback > Report in the left sidebar. The dashboard loads with four stat tiles across the top and a set of charts below them.

Four stat tiles sit at the top of the dashboard: Feedback, Sentiment, Resolution Time, and Requiring Action. Each has its own date-range dropdown, so you can check one metric over a different window than the rest of the page without changing the whole dashboard's range.

For what each tile actually measures, see Understand Your Report Charts.

A row of tabs above the charts controls the whole dashboard's window: 7D, 14D, 30D, 3M, 6M, and 12M. Click a tab to re-render every chart and stat tile for that period.

Chart grouping switches automatically at the 3-month mark: 7D, 14D, and 30D group data daily, while 3M, 6M, and 12M group it monthly instead. You don't choose the grouping directly, it follows whichever time-range tab you're on.

Clicking Add + adds the chart to your dashboard immediately. There's no configuration step in between, no filter or grouping choice to make first. If you're expecting a setup screen the way you might with some other reporting tools, there isn't one: the chart just appears on the dashboard in whatever its default form is.

Each chart panel has a ··· menu in its top-right corner, use this to refresh the data or remove the chart from the reports page.

Charts can be moved and rearranged by clicking and dragging them to a new location.