You're already collecting feedback in Userback, but if you're the only person who sees it, you're missing 80% of the value. 🤔
Too often in software companies, feedback is siloed within a single team while everyone else operates blind.
❌ Support continuously field the same questions from customers.
❌ Developers keep fixing bugs without understanding the user impact.
❌ Designers make decisions based on assumptions instead of real user issues.
On the other hand, the companies who break through the feedback silo and share feedback across their broader teams are able to turn insights into action, boost customer satisfaction, and build better products.
✅ Support stop asking for status updates and can manage customer expectations.
✅ Developers understand user impact, not just technical requirements.
✅ Designers see real usage patterns instead of guessing at user behavior.
With your broader team in Userback, you’ll fix feedback 5x faster, reduce bugs by 40%, and boost launch success by 35%. ✨
Add Your Broader Team to Userback
Feedback works best when everyone can hear it. Adding all key roles to your Userback account means everyone in your software company can act on insights immediately, instead of waiting for secondhand information.
Here’s how different roles benefit when they have direct access to feedback in Userback.
Project Managers
Benefits
Turn scattered feedback into clear roadmap priorities
Make data-driven decisions backed by real customer demand
Keep stakeholders aligned on what to build next
Key Features
Feature Portal and Public Roadmap for transparency
Targeted Surveys for validation
Feedback Reporting for insights
Developers
Benefits
Fix bugs faster with full context instead of vague descriptions
See exactly what users experienced when issues occurred
Reduce back-and-forth communication with bug reporters
Key Features
Session Replay and Console Logs for faster issue reproduction
Network Logs and Browser Extension for technical debugging
API Integrations for workflow automation
Support Team
Benefits
Keep customers happy with faster, more accurate responses
Route issues to the right team quickly with visual evidence
Reduce resolution time by eliminating confusion about user problems
Key Features
Automations and Feedback Assignment Rules for efficient routing
Visual feedback for clearer issue understanding
QA Teams
Benefits
Catch and verify issues before customers find them
Improve product quality and reduce costly post-release fixes
Document bugs with clear evidence for faster developer handoffs
Key Features
Screen Annotation and Browser Extension for precise issue reporting
Session Replay and Metadata for complete testing documentation
Visual evidence for clearer bug reproduction
Marketing Teams
Benefits
Create messaging that resonates with real user needs
Improve website design based on actual user feedback
Launch campaigns that address genuine customer pain points
Key Features
Feedback Widget and Screen Annotation for website feedback collection
WordPress Integration and Custom Branding for seamless brand experience
Visual feedback for precise design iteration
Designers
Benefits
Improve UX by seeing the product through users' eyes
Get visual feedback on early designs and prototypes
Understand the "why" behind design feedback with full context
Key Features
Session Replay for understanding user behavior patterns
Visual Feedback and Screen Annotation for precise design iteration
UAT testing tools for validation before launch
Make Feedback a Team Sport
The most successful software companies know that feedback isn’t noise, it’s momentum. And momentum builds fastest when every role can hear, understand, and act on customer insights in real time.
By adding your whole team to Userback, you turn scattered, incomplete feedback into a clear, shared view of your customers, and that’s how you build better products, faster.