Userback Reports gives your team a clear, real-time view of product health, user sentiment, and feedback patterns without spreadsheets, exports, or manual analysis.
If you're looking to improve prioritization, speed up decision-making, and understand what your users really need, this guide will walk you through the best ways to use Reports across your product, engineering, support, and QA workflows.
Below are the 7 proven ways Userback Reports help teams move faster with confidence, plus practical tips for getting the most out of each insight.
1. Spot Product Health Issues Before They Escalate
Your sentiment and activity charts give you an instant read on how users feel about your product, this week, this month, and over time.
This helps you proactively address UX friction before it becomes a pattern.
Key Uses:
Check sentiment weekly to catch early signs of frustration.
Look for sharp drops after releases, UI updates, or new feature launches.
Use the “Feedback by Sentiment” chart to understand where reactions are strongest.
2. Focus on What Matters Most (Without Manual Sorting)
Reports automatically organize feedback by type, category, status, and priority so you instantly know where attention is needed.
Perfect for sprint planning, backlog grooming, and stakeholder updates.
Key Uses:
Use “Feedback by Category” to quickly find high-impact issue groups.
Sort by priority to understand what needs attention this sprint.
Compare new feedback across time periods to spot growing issues.
3. Understand User Needs at Every Level
With insights across pages, browsers, devices, and sources, Reports makes it easy to pinpoint where users experience friction.
This helps teams avoid guesswork and fix issues with precision.
Key Uses:
Check “Feedback by Page” to identify high-friction screens.
Use browser and device charts to understand environment-specific issues.
Review source breakdowns to see which channels drive the most useful feedback.
4. Track Changes Over Time
Use the date picker to compare different time periods and instantly spot what’s improving or slipping.
This keeps your team aligned around progress and areas slipping behind.
Key Uses:
Use time comparisons to measure release impact.
Look for patterns in sentiment improvements or regressions.
Share before/after trends in sprint retros or roadmap updates.
5. Strengthen Collaboration and Alignment
Reports is a powerful tool for standups, sprint planning, stakeholder reviews, and feature discussions.
One shared dashboard reduces debate and keeps everyone focused on user needs.
Key Uses:
Start standups with a quick scan of trending feedback.
Use Reports to validate or challenge assumptions during prioritization.
Bring charts into roadmap presentations to show evidence, not opinions.
6. Improve Resolution Speed and Workflow Efficiency
Team performance insights help you track how fast feedback is resolved and where bottlenecks appear.
This is especially useful for engineering, QA, and support teams planning sprints or managing capacity.
Key Uses:
Check time-to-resolve trends weekly.
Use “Feedback Requiring Action” to stay ahead of backlog buildup.
Review team workload before assigning new issues.
7. Instantly Turn Feedback Into Actionable Insights
Every insight in Reports connects to real user feedback, screenshots, console logs, session replays, and user context.
No more switching tools or stitching information together, everything you need is in one place.
Key Uses:
When you see a spike in an issue type, click into the related items to view examples.
Use screenshots and replays to understand root causes faster.
Share linked feedback directly with engineering for clarity.
Try It For Yourself Today!
Want to see these best practices in action? Take our interactive tour to experience how Reports turns raw feedback into clear, actionable insights.
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