Learn how to install the Userback widget on your website, web app or native mobile app so you can start collecting visual feedback, launching surveys, and understanding your users, all in just a few minutes.
Before You Start
Our recommended installation is with the JavaScript package including user data. This method helps you identify logged-in users, making it easier to manage feedback and track who it came from.
If you prefer not to include user data, in cases where your users don’t log in, you can choose the “For website visitors without logins” option instead from the Install Userback page.
If you need a different installation method, for example, installing via NPM, React, or another framework, please visit our Developer Docs for detailed setup guides.
Try the Interactive Demo below 👇
Tip: Prefer a no code option? Check out our Browser Extension
How to Install the Userback Code on your Website or Web App
1. Copy your Userback code
In your Userback account, click the
<>button in the top header.Select “For logged-in users” (recommended for most websites and apps).
2. Add the code to your site
Paste the Userback code just before the closing
</body>tag on every page where you want to collect feedback or show surveys.To identify logged-in users, replace the example
user_datawith your own.
For details, see our guide to adding user data.
3. Configure and verify your domains
Go to your Project Settings and add the domains where you want the widget or survey to appear.
Then return to the
<>button and click "Verify Domains" to confirm that Userback has been successfully installed.Once verified, visit your website and submit a quick test feedback to confirm your installation is working.
How to Install the Userback Code in your Native Mobile App
1. Get your Userback Code
In your Userback account, click the
<>button in the top header.Select iOS SDK or Android SDK.
2. Follow the steps for either iOS or Android
Each SDK will have slightly different steps, follow the guide in each install section.
For more information check out our Docs Page, iOS GitHub and Android GitHub Pages.
Troubleshooting: Widget or Survey Not Showing
If your Userback widget or survey isn’t appearing on your website or web app, here are a few quick checks:
Make sure your widget or survey is active on the Overview page.
Check your targeting options to ensure it’s set to appear in the right place and for the right audience.
Confirm your domain settings exactly match the domain where you’re testing.
Still not showing up? Take a look at our troubleshooting guide or contact our support team, we’re happy to help you get set up.
FAQs About Installing Userback
Q: How do I install Userback on my website?
A: Copy your Userback widget code from your project dashboard and paste it before the closing </body> tag on your website. Then verify your domain and test the widget.
Q: Where can I find my Userback widget code?
A: You’ll find it by clicking the <> Code button in the header of your Userback project.
Q: Can I install Userback without user data?
A: Yes. Select “For website visitors without logins” during setup. This version collects feedback anonymously.
Q: How do I verify my Userback installation?
A: After adding your domain in Project Settings, click Verify Domains from the <> Code menu. Once verified, go to your site and submit test feedback.
Q: Why isn’t my Userback feedback widget appearing?
A: Ensure your widget is active, targeting rules are correct, and your site domain matches your project’s domain settings.