Check your Code Installation
Verify Widget Code: Double-check the accuracy of the widget code that has been added to your site.
Set Widget to Live: Confirm that the widget is set to 'Live' on the Overview Page of your project.
See here for detailed instructions on installing the Userback Widget: How to Install the Userback Widget.
Verify Domain Configuration
Check that domains have been properly configured for your feedback project.
Domains can be managed via the project page and on the Project Overview. Set the domain to the URL of the site where the widget will be displayed.
Project home:
Project Overview:
Verify Installation
Once the code has been installed, verify the installation by clicking the Code button on the top right of the header menu followed by the Verify Installation button.
Troubleshooting Intercom: Widget code not found!
Before connecting Userback to Intercom, the Userback widget code must be installed.
Follow this guide to install the Userback Widget code on your website. Install the code on all pages where you need Userback to function (via Intercom)
Below are the necessary steps to verify that you've correctly installed the integration:
Step 1: Set domains and verify the installation.
Step 2: Hide the Widget
To use the Userback via Intercom integration, the feedback widget should not be displayed.
To hide the feedback widget:
Edit the feedback widget
Select the Targeting tab
Under Pages, select 'Do not show the launcher'
