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Installing the Userback Browser Extension
Installing the Userback Browser Extension
Rebecca Henrique avatar
Written by Rebecca Henrique
Updated over a week ago

The Userback browser extension is your tool for collecting feedback effortlessly from anywhere on the web. Ideal for internal teams or complex apps where a widget may not be necessary, it offers pixel-perfect results for screenshots and video recordings.

Whether you're dealing with highly secure applications or simply need to record across multiple pages, this extension has you covered.

Keep in mind that, some features like Session Replays, Console Logs, Event Tracking, and the JavaScript SDK are not supported with this option. Go this route if it fits your needs, but be aware of these limitations. It's all about finding the right balance for your project!

Download & install the Userback Browser Extension

Download the Extension from the following links for your browser:

Connecting the Browser Extension to Userback

Logging into the Userback browser extension is super simple, and you have two distinct ways to do it. Choose the method that works best for you.

  1. Using Your Userback Account

    If you're a registered Userback user, simply log in with your credentials. This will automatically detect the projects you have access to, allowing you to submit feedback seamlessly.

  2. Using an Extension Key

    Need to let someone send feedback without adding them to your account? Give them an Extension Key. Perfect for clients or short-term contributors, and when you're done, just revoke the key to remove access.

    Create, edit, and revoke keys right from the Extension Key page. It's important to know that Extension Keys can only be configured to a single project but they can be edited at any time by a workspace admin.

Capture Feedback using the Browser Extension

Once you're logged into the Userback browser extension, capturing feedback is a breeze. You can take annotated screenshots or record video feedback for any accessible project.

Keep in mind that clients will only have access to the projects you've authorized, and they'll see a limited set of fields.

Screenshots Overview

Select which Screenshot option suits you best for the content you're aiming to capture. Then annotate with tools like the Box, Pencil, Line, Arrow, Blockout, Text, and Color Picker.

Once captured you can select which project for the feedback to be assigned to, then complete the feedback form with feedback type, priority, assignee, category, title, and comment on your feedback.

  1. Selected Area: Drag to choose a specific area for feedback.

  2. Current Tab: Capture the page as you see it.

  3. Entire Page: Snap a shot of the entire webpage.

Video Recording Overview

You can use annotation tools while recording. Review and add notes or bookmarks before submitting feedback.

Once a recording has been completed, you will be able to review the recording and add notes or bookmarks before submitting your feedback to your selected project.

Bookmarks can be made by simply clicking below the timeline. They will be available for viewing within the feedback viewer in your Userback account.

  1. Full Desktop: Record across browsers or applications.

  2. Current Tab: Record the active tab and navigate freely.

My Feedback Overview

View your submitted feedback and access the Feedback viewer if needed.

Frequently Asked Questions

Q: Why are some of my full-page screenshots not rendering correctly?

A: This may happen if a webpage uses "lazy loading" for images and elements. To fix this, scroll to the bottom of the page to allow everything to load, then scroll back up and retake the screenshot.

Q: What access do clients have when using the browser extension?

A: Clients will only have access to the projects you've granted permission for. They can view Feedback Type, Category, Title, and Leave a Comment, but Priority and Assignee fields will be hidden.

Q: Are there any limitations to using the browser extension?

A: Yes, the browser extension does not support features like Session Replays, Console Logs, Event Tracking, and the JavaScript SDK. If these features are essential for your needs, you should consider using the Userback widget instead.

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