The Userback browser extension makes collecting feedback easy from anywhere on the web, ideal for internal teams or complex apps where a widget isn’t needed. It provides precise screenshots and video recordings, perfect for secure applications or recording across multiple pages.
Download & install the Userback Browser Extension
Download the Extension from the following links for your browser:
Connecting the Browser Extension to Userback
Logging into the Userback browser extension is super simple, and you have two ways to do it. Choose the method that works best for you.
1. Using Your Userback Account
If you're a registered Userback Member, simply log in with your credentials. This will automatically detect the projects you have access to.
2. Using an Extension Key
If you need someone to submit feedback without adding them as a member of your account, you can provide them with an Extension Key. This is ideal for clients or short-term contributors. Once their feedback is collected, simply revoke the key to remove their access.
Create, edit, and revoke keys right from the Extension Key page. It's important to know that Extension Keys can only be configured to a single project but they can be edited at any time by a workspace admin.
Capture Feedback using the Browser Extension
Once you're logged into the Userback browser extension, capturing feedback is a breeze. You can take annotated screenshots or record video feedback for any accessible project.
Keep in mind that clients will only have access to the projects you've authorized, and they'll see a limited set of fields.
1. Screenshots Overview
Select which options suits best for the context you're aiming to capture.
Selected Area: Drag to choose a specific area for feedback.
Current Tab: Capture the page as you see it.
Entire Page: Snap a shot of the entire scrolled webpage.
After taking the screenshot, you can annotate it using tools like Box, Pencil, Line, Arrow, Blockout, Text, and Color Picker. Next, choose the project to assign the feedback to and complete the feedback form by selecting the feedback type, priority, assignee, category, and adding a title and comments.
2. Video Recording Overview
Select the best option for your use case when using the Browser Extension to Record.
Full Desktop: Record across browsers or applications.
Current Tab: Record the active tab and navigate freely.
While recording, you can use annotation tools and toggle sound recording on or off. Once the recording is complete, you can review it, add notes or bookmarks, and then submit the feedback to your selected project. To add a bookmark, simply click below the timeline.
3. My Feedback Overview
The Browser Extension allows you to view all your submitted feedback and access the Feedback viewer if needed.
Frequently Asked Questions
Q: Why are some of my full-page screenshots not rendering correctly?
A: This may happen if a webpage uses "lazy loading" for images and elements. To fix this, scroll to the bottom of the page to allow everything to load, then scroll back up and retake the screenshot.
Q: What access do clients have when using the browser extension?
A: Clients will only have access to the projects you've granted permission for. They can view Feedback Type, Category, Title, and Leave a Comment, but Priority and Assignee fields will be hidden.
Q: Are there any limitations to using the browser extension?
A: Yes, the browser extension does not support features like Session Replays, Console Logs, Event Tracking, and the JavaScript SDK. If these features are essential for your needs, you should consider using the Userback widget instead.