In case you are using a custom made software, Userback lets your receive customer feedback with screenshots using Webhook.

To set up webhook, head to the integrations menu and select a project

webhook.png

Click the Activate button on the Webhook panel, and enter your webhook url.

webhook_option.png

Now that you've connected your webhook with Userback. Click the "Test" button in the webhook panel to make sure everything is connected properly and see an example of what data Userback will send to your webhook when a new feedback is collected.

See below for an example of feedback data Userback sends to your webhook:

{
"id": 78303,
"url": "https://app.userback.io/viewer?a=1212121&p=9898&k=08f97y8sdifuofsay98as",
"page": "https://www.example.com/example",
"email": "visitor@example.com",
"name": "John Harden",
"category": "Bug",
"rating": 5,
"description": "Your product is great!",
"browser": "Chrome 72.0.3626.119 (Mac)",
"window_size": "1818 x 835",
"screen_resolution": "2560 x 1080",
  "screenshot": [
{
"url": ""https://static.userback.io/1/project/1/feedback/87841/screenshot/1.png",
"window_size": "1725 x 881"
},
{
"url": ""https://static.userback.io/1/project/1/feedback/87841/screenshot/2.png",
"window_size": "1725 x 881"
}
],
"attachment": "",
"comments": [
{
"comment": "The font here is too big",
"attachment": "https://static.userback.io/1/project/1/feedback/87841/attachment/font.zip",
"position_x": 1256,
"position_y": 445,
"screenshot_number": 0
},
{
"comment": "There is a typo here",
"attachment": "",
"position_x": 787,
"position_y": 43,
"screenshot_number": 1
}
],
"custom_data": []
}


Webhooks is available to customers on the Growth plan. To change your plan, please visit your Account Settings.

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