When you connect Basecamp, feedback from your site is added as a to-do in the project and to-do list you choose, with its annotated screenshot and comments attached. This is a 1-way integration: changes in Basecamp stay in Basecamp.
Before you start
Userback supports Basecamp 2 and Basecamp 3 and later.
The project and to-do list you want feedback added to must already exist.
Connect Basecamp
Go to Feedback > Settings > Integrations.
Scroll to the Basecamp card and click Connect.
Sign in to Basecamp and approve access.
Choose the Basecamp Account, Project and To-Do List.
Choose when feedback is sent: Manually, Automatically, or Automatically and Resolve in Userback. For the automatic options, pick which feedback types to include.
Click Test. A test to-do appears in the list. Check it, then delete it.
Each Userback site can connect to a different Basecamp project.
Troubleshooting
Where does new feedback show up in Basecamp?
Basecamp 3 and later: as a to-do on your chosen list, and on the project's activity timeline. Open the to-do to see the screenshot and details in its notes and comments.
Basecamp 2: in the project's latest updates, Discussions and to-do list. Open the item to see the full feedback, including screenshots, in its comments.
To-dos stopped appearing in Basecamp
Reconnect Basecamp from Workspace Settings > Connected Apps if the connection has expired, then check Workspace Settings > Integration Log for the error on any failed request.
What's next