Userback

When you connect GitLab, feedback from your site is created as an issue in the GitLab project you choose, with its annotated screenshot and technical details attached. This is a 1-way integration: changes to the issue in GitLab stay in GitLab.

GitLab.com only. Self-hosted GitLab instances aren't supported. See the troubleshooting section below for a workaround.

The GitLab project must already exist, and the account you authorize with needs access to it.

- GitLab.com only. Self-hosted GitLab instances aren't supported. See the troubleshooting section below for a workaround.
- The GitLab project must already exist, and the account you authorize with needs access to it.

Go to Feedback &gt; Settings &gt; Integrations.

Scroll to the GitLab card and click Connect.

Sign in to GitLab and approve access.

Choose the Default Project new issues should go to.

Choose when feedback is sent: Manually, Automatically, or Automatically and Resolve in Userback. For the automatic options, pick which feedback types to include.

Click Test. A test issue appears in the project. Check it, then close or delete it.

1. Go to Feedback &gt; Settings &gt; Integrations. 
2. Scroll to the GitLab card and click Connect. 
3. Sign in to GitLab and approve access. 
4. Choose the Default Project new issues should go to. 
5. Choose when feedback is sent: Manually, Automatically, or Automatically and Resolve in Userback. For the automatic options, pick which feedback types to include. 
6. Click Test. A test issue appears in the project. Check it, then close or delete it.

If you chose Manually, open a feedback item (or its notification in your Inbox), click Send to GitLab, confirm the project, and click Send.

Can I connect a self-hosted GitLab instance?

Not directly. Use <a href="https://support.userback.io/en/articles/5209221-connect-userback-to-zapier">Zapier</a> instead: create a Zap with Userback's New Feedback trigger and a GitLab action pointed at your own instance.

Issues stopped appearing in GitLab

Reconnect GitLab from Workspace Settings &gt; Connected Apps if the connection has expired, then check Workspace Settings &gt; Integration Log for the error on any failed request.

<a href="https://support.userback.io/en/articles/5264262-how-integrations-work-in-userback">How Integrations Work in Userback</a>

- <a href="https://support.userback.io/en/articles/5264262-how-integrations-work-in-userback">How Integrations Work in Userback</a>

<a href="https://support.userback.io/en/articles/5209222-connect-userback-with-github">Connect Userback with GitHub</a>

<a href="https://support.userback.io/en/articles/5209221-connect-userback-to-zapier">Connect Userback to Zapier</a>

<a href="https://support.userback.io/en/articles/10145779-troubleshoot-fix-a-broken-or-disconnected-integration">Troubleshoot: Fix a Broken or Disconnected Integration</a>

- <a href="https://support.userback.io/en/articles/5209222-connect-userback-with-github">Connect Userback with GitHub</a>
- <a href="https://support.userback.io/en/articles/5209221-connect-userback-to-zapier">Connect Userback to Zapier</a>
- <a href="https://support.userback.io/en/articles/10145779-troubleshoot-fix-a-broken-or-disconnected-integration">Troubleshoot: Fix a Broken or Disconnected Integration</a>

How to connect a Userback site to GitLab so feedback becomes GitLab issues with screenshots and technical details attached.

Connect Userback with GitLab

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Connect Userback with GitLab

Before you start

Connect GitLab

Send feedback to GitLab manually

Troubleshooting

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