Streamline bug tracking, UAT and user feedback with the Userback and Jira integration.

If you use Jira, or Jira Service Desk to manage bug tracking and other tasks, you'll be glad to know that you can connect Userback to both tools with our Jira integration.

You can choose which Userback projects to connect to Jira and either manually or automatically push feedback through.

Connect Userback to Jira

Connecting to Jira is simple. All you need is your Jira URL, a Username and an API Token.

Once connected, you can also Sync status so that when an issue is resolved, reopened or deleted in Jira, the same will happen in Userback.

Connect Userback to Jira

Head into Userback and click Integrations. Select the project you would like to connect and from the Jira panel, click the ellipsis menu and select Connect.

Add your Jira login details and click Next.

Note: The latest version of Jira requires an API Token to be used. If you are using Jira Cloud or your self hosted Jira is the latest version, You must use an API Token instead of your account password. You can click the "Get my Jira API Token" link to create an API Token.

Step 3:

If the login details are correct, you'll be able to select the Issue details that you would like all of your feedback for the selected project to go to.

Click Complete Setup

Congratulations! Your Jira connection will now be activated. On the Jira integrations panel, you can select if you would like to send ALL of your feedback to Jira or manually send specific feedback.

Send feedback to Jira

If you've selected to manually send feedback to Jira, you'll need to do this from the feedback page.

To send feedback to Jira

Click the Feedback menu and select a feedback.

On the top shelf menu, click 'Send to JIRA'


Clicking the Send to Jira button will load the Jira options modal, allowing you to complete all of the required fields in your Jira project. This will ensure your team receive all of the relevant and correct information when the Jira task is logged.


The following fields are typically common for most Jira projects, you may have more, or less enabled and the modal will be representative of what is configured on your Jira account.

Project: The project in your Jira account that this feedback will be sent to.
Issue Type: The type of issue you are logging. Select the appropriate option from the drop down.
Summary: Provide an appropriate summary of the task you are logging. Eg. Display bug on main call to action button.
Description: Userback will pre-fill the description with comments in the feedback, meta data and console information. You can add further notes here such as 'Steps to replicate' etc.
Reporter: Who is reporting this issue. If your name is not in the list, you will need to be added as a user to the Jira account.
Assignee: Who you would like to assign the task to.

Your completed form may look like this


Once you have sent the feedback to JIRA, this link will change to 'View in Jira'


If you click this URL, you'll be taken directly to the issue inside your JIRA with all of the feedback details including the screenshot and any original comments.


Syncing Jira with Userback

Once Userback has been connected to your Jira account, you can easily select to sync your Userback feedback with Jira Status.

To sync your Jira issues with Userback, edit the Jira integration settings and select which items you wish to sync.

You can select:

  • Sync status when an issue is Resolved in Jira, resolve it in Userback

  • Sync status when an issue is re-opened in Jira, re-open it in Userback

  • When an issue is Deleted in Jira, delete it in Userback

Status sync is almost instant and changes made in the Jira issue will be immediately updated within Userback.

The Jira integration is available to customers on our Startup and above plans. To change your plan, please visit your Account Settings.

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