Connect your Userback account to Jira to streamline bug tracking, UAT, and user feedback.
2-way Smart Sync will automatically sync:
All comments between Userback and Jira - both ways
All status changes between Userback and Jira - both ways
📘Note - Userback integrates with Jira and Jira Service Desk.
1. Connect a Userback Project to a Jira Project
Click Connect from the top menu in your project. On the Jira tile, select Connect from the menu to the right, and then follow the prompts to authorize Userback & Jira.
2. Configure your integration settings
2a. Configure your integration settings for Jira. Enter your Jira Host address, Username or Email, and the Jira API Token.
2b. Configure your integration settings for Jira. Choose the Project, Issue Type, Priority, and, if required, a Reporter in Jira.
2c. Choose whether you'd like feedback to be submitted manually or if it should be sent automatically to Jira; you can filter it by Feedback type too!
2d. Select which statuses and new comments should be synced between Userback and Jira (if any).
3. Test your integration
Lastly, use the Test option to send dummy Feedback directly to Jira. Make sure it goes into the proper Project and Issue Type.
Once confirmed, congratulations, you're finished! 🎉
