🔒 Important Update for Session Replay: Starting now, only Company Plan and above users have access to unlimited inclusive sessions for Session Replay. If you're on the Startup Plan, you can still use Session Replay at standard fees until you upgrade or remove it manually. Please note that Session Replay is no longer available for purchase on the Startup Plan.
What is session replay?
Session replay is a powerful tool that allows you to gain a deeper understanding of user behaviour on your website. By capturing all logged user events such as mouse movements, clicks, scrolling, and page navigation, session replay creates a detailed visual recording of a user's activity. This can provide valuable context when investigating reported bugs or analyzing user feedback.
If available on your plan, session replay can be enabled for each type of feedback submitted, giving you a replay of the user's activity leading up to and including the submission. This allows you to see bugs through the eyes of your users and understand the potential impact on your website's user experience.
How to enable session replay
To enable session replay for your feedback widget head to your projects Widget Settings and expand the Session Replay Card. Toggle on or off session replay for the types of feedback you are collecting.
Viewing feedback sessions
Session replays can be quickly viewed depending on where you are within Userback.
In the Inbox view, you can view the session replay directly by clicking the play button on the screenshot thumbnail. This allows you to watch the replay without needing to load the feedback in the feedback viewer, it will slide in from the right.
In the board view, quickly identify which feedback has sessions included by the play icon on each card.
By clicking on the play button, you can view the session replay without needing to load the feedback in the feedback viewer, it will slide in from the right. This allows you to quickly and easily access session replays while reviewing feedback in the board view.
Select a feedback full screen to open the feedback viewer where the session replay can also be viewed.
Click the Replay button on the bottom toolbar to watch the session replay.
Session replay features
Session replay includes various features to streamline the viewing process and save time. You can easily navigate to specific points in the session, skip periods of inactivity, and adjust playback speed using the tools on the bottom toolbar of the session replay. These tools make it more convenient to review user sessions and quickly identify issues or areas of improvement.
The following features are available in session replay:
Window Size: The window size of the user. This will change dynamically as the user's window size changes. Eg. The user resizes their window while navigating.
Console: View any console errors and logs that occurred during the session replay.
Events: View each event that the user did during the session replay. You can quickly skip to any event by selecting the event from the list
Timeline and viewing settings
Viewing of events in the event viewer and timeline can be toggled on and off. Specifically to declutter the event log. For example, remove the mouse focus from the timeline and events.
The following items can be toggled on the timeline and events.
If a user is idle for a period of time, you can select Skip Inactivity by toggling this setting on and off.
Additionally, a session replay can be viewed at the desired speed from 1x to 8x.
Which HTML elements does Userback Session Replay support?
Userback Session Replay supports most HTML elements, including forms, buttons, links, and images. However, it does not support the following HTML elements: iFrame, video, audio, or canvas. We do expect to add Canvas support soon!
Is Userback Session Replay GDPR-compliant?
Yes, Userback Session Replay is GDPR-compliant. You can configure it to automatically mask sensitive data, such as passwords and credit card information. Click here to go to Privacy Settings.
How does Userback Session Replay handle user privacy?
Userback Session Replay is designed to protect user privacy. It allows you to configure which pages or URLs to record, and you can also exclude certain IP addresses or user agents from being recorded. Click here to go to Privacy Settings.
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