By enabling the Advanced tracking features within Userback, you'll be able to replicate and resolve bugs faster. Advanced tracking features include Console logs and Event Tracking for client-side JavaScript errors and detailed click tracking for more accurate analysis of bug reports.

Console Logs

Once enabled, every bug report or feedback will include detailed Client-side JavaScript errors and logs that were recorded at the time. The logs are included within each feedback and will be automatically sent to your project management tool if connected.

console.png

Event Tracking

See exactly what your users clicked right up until the point of reporting a bug or providing feedback. Sometimes it is hard to replicate a bug without knowing the exact steps. Event Tracking helps to remove some of this ambiguity to see your website or App through your users' eyes. Combined with console logs, you'll be better equipped to squash bugs faster.

event.png

Enable Advanced tracking

To enable Advanced Tracking, you'll first need to ensure that you have installed the Userback Widget code on your website or App. Whilst console logs will not work with the Userback browser extension, event tracking will still work.

Select the project you wish to enable Advanced Tracking and expand the Advanced Tracking card.

Once expanded, toggle Console Logging and Event tracking on. Console Logs can include Logs, Errors, Warnings, Info, and Debugging information.

advanced_tracking.png

Once enabled, all feedback will automatically include console logs and event tracking.

View Console Logs and Event Tracking

Once Console logs and Event tracking have been enabled, this information can be viewed directly within the feedback.

Open feedback and from the bottom right, click the Console button to expand the information.

console_button.png

Having console logs missing?

Userback's widget code is loaded asynchronously by default. That means the console logs or JavaScript errors that occur before the widget code is loaded won't be captured. In order to capture all the console logs, you must include the widget code via a script tag and place it as close to the opening <head> tag as possible. Please see the example below:

<html>
<head>
<script src="https://static.userback.io/widget/v1.js"></script>
<script>
var window.Userback = {
access_code: YOUR_ACCESS_CODE
};
</script>
</head>
<body></body>
</html>
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