See exactly what your users clicked right up until the point of reporting a bug or providing feedback. Sometimes it is hard to replicate a bug without knowing the exact steps. Event Tracking helps to remove some of this ambiguity to see your website or App through your users' eyes. Combined with console logs, you'll be better equipped to squash bugs faster.
Enable Advanced tracking
To enable Advanced Tracking, you'll first need to ensure that you have installed the Userback Widget code on your website or App. Whilst console logs will not work with the Userback browser extension, event tracking will still work.
Select the project you wish to enable Advanced Tracking and expand the Advanced Tracking card.
Once expanded, toggle Console Logging and Event tracking on. Console Logs can include Logs, Errors, Warnings, Info, and Debugging information.
Once enabled, all feedback will automatically include console logs and event tracking.
View Console Logs and Event Tracking
Once Console logs and Event tracking have been enabled, this information can be viewed directly within the feedback.
Open feedback and from the bottom right, click the Console button to expand the information.
Console logs missing?
In order to capture all the console logs, you must update your widget code and place it as close to the opening <head> tag as possible. Please see the example below:
Userback.access_token = YOUR_ACCESS_TOKEN;