Not every piece of feedback comes through the widget. When someone tells you something on a call, in person, or in an email you'd rather not forward, add it manually so it lives alongside everything else in Userback.
Open the Add Feedback panel
Go to Feedback > All Feedback and click the + Add Feedback button in the toolbar (top right, second row). This opens the Add Feedback panel.
Fill in the feedback
Choose the Site the feedback belongs to.
Set Feedback type. It defaults to AI Auto-Detect, which assigns a type automatically based on what you write, or choose a type yourself.
Add a Title, or leave it blank and let AI generate one from your description.
Add a Description with whatever detail you have.
Set Priority, Category, Assignee, and Due date as needed. Each defaults to automatic if you skip it.
Click Create.
Add session info (optional)
Click + Session Info to expand a section for details about who reported the issue and where:
Email and Name fields for the reporter.
A Send confirmation email to the user checkbox, if you want them notified that their feedback was logged.
A Page URL field, for the page the issue happened on.
Browser and Operating System, each a row of five buttons (Chrome/Firefox/Edge/Safari/Other, and Windows/macOS/iOS/Android/Other) to pick from.
None of this is required. Fill in whatever you know; skip the rest.
How to tell manual feedback apart from widget feedback
Open the feedback item and check its session information. Feedback added this way is distinguishable from the source shown there, so your team can still tell at a glance whether something came from a real widget session or was logged by hand.
What's next