How the Intercom integration works
The Userback app for Intercom lets customers report a bug or share feedback with a screenshot or recording without leaving Intercom. Their feedback lands in Userback with the same detail as feedback from your widget.
Unlike most integrations, this one connects your whole Userback workspace to Intercom, not a single site. Each piece of feedback goes to the Userback site that matches where your widget code is installed and its domain settings.
Install the Userback app in Intercom
In Intercom, open the App Store, search for Userback, and install it. Or go straight to the Userback app in the Intercom App Store.
Make sure the Userback widget code is installed on every page where the Intercom Messenger runs. See Install the Userback Widget on Your Website.
Optional: hide the Userback launcher so customers only see one button. In Userback, go to Feedback > Settings > Widget > Target, and under Pages choose Do not display the launcher.
Send a feedback button in a conversation
In an Intercom conversation, open the conversation apps list and click Userback.
Choose the feedback types the button should ask for, to suit the conversation.
Click Send to add the button to the conversation.
When the customer clicks it, the Userback widget opens so they can capture and submit their feedback.
Add Userback to the Messenger Home
In Intercom's Messenger settings, open the Messenger Home and click Add an app.
Choose Userback, then fill in the button label (for example, "Report a bug" or "Suggest a feature") and any other fields.
Drag the button to where you want it. Add more buttons if you collect more than one type of feedback.
Click Save and set live.
Add Userback to a Workflow
In Intercom, go to Workflows and create or edit a Workflow.
Add a reply button, for example "Report a bug".
On that button's path, add a Send an app step and choose Userback.
Fill in the button label and options, then click Complete setup.
Test the Workflow to check the button opens the Userback widget.
Troubleshooting
"Widget code not found!"
The Userback widget code isn't installed on the page where the Intercom Messenger is running. Install it there, then try again. See Install the Userback Widget on Your Website.
How do I find feedback that came from Intercom?
On your feedback list, use the Source filter to show only feedback submitted through the Intercom app. The source also appears on each feedback item's details.