The Inbox is your personal notification center. It shows new activity on feedback you're involved in across every site you're a member of: new feedback, comments, assignments, status changes, and survey responses. You can reply, assign, and resolve feedback right from the Inbox.
Open the Inbox
Click Inbox in the left sidebar. The number on the icon shows your unread notifications. Click Back to site to return to the site you were on.
How the Inbox is laid out
Notification list (left): your notifications, newest first. Each shows the feedback title, what happened, the date, and the site. Use the checkboxes to select several at once.
Thread (middle): the feedback and its comments. Add a comment at the bottom.
Details and Activity (right): everything about the feedback. Activity shows its history.
To find something, use Search inbox notifications across all your sites at the top.
Change what the list shows
Click the Display Options icon above the list:
Show read: include notifications you've already opened.
Show snoozed: include notifications you've snoozed.
Newest first or Oldest first: change the order.
Work on feedback from the Inbox
From the Details tab you can do everything you'd do on the feedback page:
Change the Type, Status, Assignee, Priority, Category, or Due date.
Choose whether an idea is shown on your Ideas Portal with Portal Visibility.
Watch the Session Replay or open Dev Tools for console logs and network requests. See Play Back and Share a Session Replay.
Read the transcript and AI summary for video feedback.
Check the reporter's details under User Data, and browser and device details under Metadata.
You can also reply or leave an internal note in the thread, and send the feedback to a connected tool, such as Send to Jira. Use reply templates to answer common questions faster.
When you get a notification
You get a notification when:
New feedback arrives and isn't assigned to anyone.
New feedback is assigned to you by an automation.
Feedback is assigned to you.
A feedback item's type changes.
A snoozed notification comes back.
Feedback assigned to you is nearly due, overdue, or has its due date changed.
Feedback you're involved in gets a new comment, changes status, or is merged with another item.
Someone @mentions you.
One of your surveys gets a new response.
Choose which of these you get for each site in Manage My Notification Settings.
Snooze and delete notifications
Snooze a notification to hide it until later. It comes back to the top of your list when the snooze ends.
Delete a notification by hovering over it and clicking Delete. This deletes the notification, not the feedback.
To clear many at once, click the ··· menu above the list and select Delete all read notifications or Delete all unread notifications.
Notifications follow the latest change. If there's new activity on feedback whose notification you deleted, a new notification appears at the top with the latest update. You can also have more than one notification for the same feedback.
Inbox in the browser extension
Your Inbox notifications are also available in the Userback browser extension. Pin the extension in your browser for quick access. See Installing the Userback Browser Extension.
What's next