Userback

How to link feedback and survey responses to a real user profile instead of an anonymous visitor.

How to Identify Users

How Userback builds a profile for each identified user, and how to group users into segments to target widgets and surveys and filter results.

Users and Creating Segments

How to look up one user and see their feedback, survey answers, NPS score, and session recordings in one place.

View a User's Profile

Which user details Userback tracks, how to send your own custom properties, and where each one shows up.

User Properties and Custom Attributes Reference

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User Identification and Management

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

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Connect the tools your team already uses to bring data in.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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