A user profile shows everything Userback knows about one identified person. Use it before replying to a customer, when following up on a low NPS score, or when you need to see what a user did before reporting a bug.
Open a profile
From Users: click Users in the left sidebar, search for the person, and select them.
From a segment: select the segment, go to its Users tab, and select the person.
From a survey response: open the survey's responses and click the respondent.
The profile opens in a panel showing the user's ID, name, and email.
Overview
Sentiment: the overall mood of this user's feedback.
NPS: their Net Promoter Score from your NPS surveys.
Last Session: the site, operating system, browser, and location from their latest visit. Click Watch to replay it.
Properties: any custom details you send about this user, such as plan or company. If none are sent, you'll see "No custom properties added". See User Properties and Custom Attributes Reference.
Feedback
Every piece of feedback this user has submitted, with the site, title, date, and status. Select one to open it.
Survey
Every survey this user has answered, with how many questions they answered and when.
Session
Every recorded session for this user, with the site, location, length, and date. Click the play icon to watch one. See Play Back and Share a Session Replay.